R
Railway17mo ago
lisali.

Question about fees

I upgraded from the Developer plan to the Hobbyist plan, and according to your official documentation, there should still be a $5 discount. However, why does my bill show a charge of $5? Below is an image of my bill.
9 Replies
Percy
Percy17mo ago
Project ID: 84d7243e-f7fc-48e6-87cb-5d096dddd524
lisali.
lisali.OP17mo ago
project ID:84d7243e-f7fc-48e6-87cb-5d096dddd524
Brody
Brody17mo ago
the discount is on usage, not the subscription fee
Adam
Adam17mo ago
Unless your account has qualified for a waived fee, you will be charged 5$ a month + any usage above 5$ This is different than the developer plan, which only charged you for any usage above 5$ there is a 5$ flat fee applied on top of that with the new Hobby plan
lisali.
lisali.OP17mo ago
I saw the news and upgraded from the Developer Program
Brody
Brody17mo ago
thats a typo, it should say "all qualified users"
Adam
Adam17mo ago
if you would like a refund, contact the team at [email protected]
lisali.
lisali.OP17mo ago
It is precisely because I am a qualified user that I upgraded manually, but there is no discount
Adam
Adam17mo ago
if you did not receive a popup while upgrading telling you that you qualified, then you did not qualify Judging by your billing page, you did not qualify
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