The problem of paying for subscriptions from Russia
I have a problem paying for a subscription of the "Hobby" tariff from Russia using the MIR card, the error "Problem processing payment method" is displayed. How can this be fixed?
11 Replies
Project ID:
1b86347b-14ab-4ec7-b2cf-b4693a59aee91b86347b-14ab-4ec7-b2cf-b4693a59aee9
I'm really sorry, but I don't think Railway supports payments from Russia right now. You can try emailing billing@railway.app to see if the team can help find some way around this, though. Again, sorry for the inconvenience.
gues...
somebody help me please!
The email told you what to do, make sure you include that information
In the email I was told to contact you as I am not a corporate or pro user
that’s not true
that’s only true for
support@railway.app. Since your question is a billing question, you can ask the team at billing@railway.appThe bot responds to me with the same message for the third time in the mail. What should I do?
have you included the stuff it asked for
if yes, then simply wait for a response