Error when trying to switch to Hobby plan
Hi devs,
When on my dashboard Iopen the notification modal about switching to the Hobby plan, and I then click the "switch to hobby plan" button, I get the error "problem processing request".
This has been the case since yesterday. Is it a known issue and should I just try again later?
16 Replies
Project ID:
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clear browser data? if that doesn't work i will pull in the team tomorrow for you
Thanks for the quick reply.
Clearing browser data didnt work. Also tried other browser (chrome and firefox).
Perhaps relevant for identifying the issue:
- login with github and 2fa
- eligible for waiving subscription fee
- error comes from the graphql post to customerMigrateToHobbyPlan
gotcha, team will take care of this tomorrow
@Angelo - error when switching to hobby plan
Flagging this thread. A team member will be with you shortly.
.
Adding some logs to help debug this. Will drop a message here once that's live.
Could you try now, @kasperwelbers ?
Thanks for picking this up.
Just tested, still get the error
Aha, I see it.
Give me a few moments.
Okay, reproduced. Fixing.
Waiting for CI. 🧘
Could you try now? @kasperwelbers
Yes, that did the trick!
It did seem to have change the subscription type to periodic instead of credit. Is the option to only pay via prepaid credits discontinued, or did something go wrong with the transition?
Your subscription is still prepaid.
If you visit https://railway.app/account/usage, you should see an option to reload them?
It does show that I still have my purchased credits. But the subscription type changed from "credits" to "usage based subscription", and on the billing page it says that montly usage will be billed to my creditcard.
So before, if I would run out of credits, my services would be shut down. But now it seems I would have limitless credit (which I would like to avoid)
Should I raise this as a separate issue?
I think that's a copy issue we need to fix.
Could you share a screenshot with me?
Rest assured, your card won't be charged on the prepaid plan. If you run out of credits, your subscription will be canceled and your deploys will be shut down.
Here's a screenshot. The main thing that changed (if I remember correctly) is that subscription type used to be "credits". And before in Payment method it didn't say "Monthly usage will be billed to this card"
Oh right, the billing history also mentioned "Usage-based subscription". But this might have been just because of the switch to hobby (hence the 0$)
Right, I'll do a copy-pass early next week to fix these inconsistencies.