Am I not eligible for a waived Hobby fee?

Hi folks, a verified user here! I’ve read a couple of Railway posts about the transition and made a few posts/comments on this Discord server about it — the devs and others said that all existing verified users will be grandfathered in and will get the Hobby plan fee waived. Today I opened Railway and got the notification about switching to Hobby plan. However, when I clicked on the switch button, I didn’t see any text about the waived fee. Actually, I did see the popup first that I have insufficient credits and that I need to topup to have $10 (I have $5). So when I decided to put $5 more, the system said that $5 will be automatically deducted for the plan fee, e.g. I’ll put $10, will get $15, but $5 will be automatically deducted, so I’ll have only $10 in the end. Can someone explain why this is happening? Is it normal? Is my fee waived so I shouldn’t worry and topup $10?
18 Replies
Percy
Percy2y ago
Project ID: N/A
Georgy
GeorgyOP2y ago
N/a
alex
alex2y ago
if it doesn't say that your fee is waived, it isn't.
Adam
Adam2y ago
It sounds to me like you're not a verified user. To be a verified user, you'll need to have paid a nonzero bill in the past few months as well as having a relatively active Github account
Georgy
GeorgyOP2y ago
WTF, why is that? I am verified though. I am a verified user.
alex
alex2y ago
have you paid a bill
Adam
Adam2y ago
Please explain why you think you're a verified user is it because you were on the developer plan?
Georgy
GeorgyOP2y ago
No, because I’ve checked the link last time when I saw the news about new plans. Here’s a post with my mention → https://discord.com/channels/713503345364697088/1114802678015479868/1114802678015479868 I’ll find a message about me being verified. Yeah, I’ve put $5 before.
Adam
Adam2y ago
Buying credits =/= paying a bill iirc Unless it's a top up
Georgy
GeorgyOP2y ago
Yeah, it was a top up
Georgy
GeorgyOP2y ago
WTF, I did check verification link now and it says I’m unverified and my GitHub account seems to be disconnected. I was verfied before!
Adam
Adam2y ago
¯\_(ツ)_/¯ nothing we can do here. If you'd like to dispute this, please email [email protected]
Georgy
GeorgyOP2y ago
Can I ping Railway team here, so they can reply to this post?
Adam
Adam2y ago
Having a verified Github account is only one small part to being a "verified' user No
Georgy
GeorgyOP2y ago
But I was verified before. If then un-verifieded me, then it fucking sucks. And it’s BS.
Adam
Adam2y ago
I don't make the rules, I've told you what your next step should be locking this thread
Georgy
GeorgyOP2y ago
But I won’t jump straight to conclusions.
JustJake
JustJake2y ago
Georgy I responded to you via email you should be good
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