Cant browse
Hello dear,
I can't do login to https://drataullah.com and https://admin.drataullah.com/dashboard for the last 3+ hours.
Can you please help me to find out the issue?
52 Replies
Project ID:
64042865-edb3-44db-a3e3-63e068bfcbc464042865-edb3-44db-a3e3-63e068bfcbc4
project ID
again, this is more likely an issue with your app, not railway
railway did have a little issue earlier, but it has long since been solved
when was the issue of railway?
Actually we are trying to findout the problem?
then check your logs for error messages
post issue problem. have you solved all issues?
It showing crashed now
redeploy it
[2023-06-22 04:15:19.989] debug: ⛔️ Server wasn't able to start properly.
[2023-06-22 04:15:19.991] error: connect ECONNREFUSED 35.230.118.84:7246
Error: connect ECONNREFUSED 35.230.118.84:7246
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1159:16)
what does that error message pertain to specifically? a failed connection attempt to a database?
rediploying
that is not an error log railway would show, that is a error log from your app
what does that error message pertain to specifically? a failed connection attempt to a database? an external api? what?
railway server ip connection refusing
what does that error message pertain to specifically? a failed connection attempt to a database? another service on railway? what? i need specifics
app is running on railway , application is deployed successfully , while starting the app it shows the message
error: connect ECONNREFUSED 35.230.118.84:7246
it's a clear message strapi server ip is refusing the connection. It's not an api connection issue or database connection issue rather server running issue on strapi server as connection is refused from the strapi
so
ECONNREFUSED 35.230.118.84:7246 is an error message you get from your app trying to connect to a strapi server?yes
well then you need to find out why your strapi app is unresponsive, again, unlikely to be a railway issue
are you sure not to be a railway issue?
99.99%
please try to do your own debugging before you point the finger at railway
Hi there
I am the developer and maintaining the app
hello!
It seems in database there us no data, is it causing the issue. Data vanished from database since new incidents
what are you using to view the database data
please check the screenshot
You will need to restart your DB
Strapi is known to be flaky
sorry about that
it is a strapi application and was running properly befeore the incident, we have deployed it 3-5 days back
do you have pool.min set to be 0 in your strapi database config? it can be significantly less flakey is you set that
also, it's unfortunate but the data and query tabs in the database plugins are not the most reliable, please check you database with a desktop tool like pgadmin
I will check that. restarting the database trigger this error
Raising to the team atm
ok
Even From server log I have found this error
[2023-06-22 04:46:02.652] error: connect ECONNREFUSED 35.230.118.84:7246
Remote Ip is refusing the connection
so after couple of try it crashed
it is being looked into 🙂
Exact codebase is running on anothe railway server that's working ok
Looking into it
Give us a moment
can you clarify that is it same docker container that is deployed on every deployment or new deployment is using different instace of container?
are you asking about a service or a plugin?
I am asking about docker container
infrastructure is used to deploy by railway to host application
different host
same image
ok got it
deploying fix
5 mins
your data is still there
great.Waiting
Thanks
APp is running
sweet!
Thanks for your time😊
So, This sort of Message is unaccepted. 😆
by the way, Thanks.
Thanks dear
forgive me, i was wrong in saying that it was an issue with your app, but please next time do your best to narrow down the issue so that theres less back and forth and the team can get to fixing issues faster! 🙂
@Dr. Ataullah's Tutorial - I guess a kinder way to put it is that it help us if you show that you tried everything to handle the project before we can run a investigation on our platform.
hes just so good with words
To be true it was a clear message that app is unable to connect the host ip , If an app is unable to access from a specific host, there is some issue regarding the server not the application itself .Anyway thanks for your effort. I think From both side we should be more compassionate.🙂
again thanks for your time