Service not reachable
My web service with a custom domain became unreachable a few minutes ago. It was reachable for days, never had a problem with it. The app is running fine. Other similar deployments are running fine on the same domain on other deployment environments.
11 Replies
Project ID:
N/Ae41291cb-5971-4358-80ec-809d64899894
that's the first time I've ever seen someone give an IP address as the project id
well, I was pinging the domain before creating the ticket 😄
and was it ping-able?
yes
okay show me the error message your browser displays when trying to access the site?
and also, send your custom domain please
There's none, it simply times out.
it happens on https://senatelabs.xyz
you domain registrar is Google domains, and you are using Google's nameservers, Google's nameservers do not support root level cnames, so you must use cloudflare's nameservers
you can't set the A type with an IP address as you have done, railways apps do not have static ip's
Well... it worked perfectly fine until now and my google domain has a cname record set up for senate-production.up.railway.app
and it looks like https://senate-production.up.railway.app does not work either
then you have two issues
issue 1: you are not using a root level cname.
Google's nameservers are turning what you thought was a root level cname into an alias (aka a glorified A type) railways services only have dynamic ips, so the IP of your service could change at any moment, then the IP of your custom domain will no longer point to your service, it has not happened yet, but it is only a matter of time.
issue 2: your app isn't responding from the railway domain
this would be an issue with your app itself