Cheer alert error and doesn't work
I bought this theme i got this error, done everything i could i can't even save my theme! Everytime i have to open the cheer alert then i can save my layout! The cheer alert doesn't even work when people cheer on my channel, can you fix it please
105 Replies
please do not crosspost use #community-chat or the #support-forum
just deleted it
can you expand your cheer alert layer and post a screenshot here
one sec
specifically the alert
expand the alerts and post a screenshot of it
what do you mean by expand?
Click on alerts so it opens it up
here you go
Check your nested layer too
I already had problems when i just bought it and did'nt even opened the cheer alert
Sorry can you make that error pop up again then click see details on the bottom of it and take a screenshot of it
I have to get back to you because i have to get to work i will later on try to make the error again if that's ok for you?
Yea thats not a problem
I hope you can fix it because this is so frustrating
ttttyl
I should of had you click the see details at the start that would of givin me alot more information on the issue lol
I will
Hmm this is supposed to be fixed. Can you try https://discord.com/channels/183961840928292865/420470895451045890/1105127130242756700 ?
its not
here is the screenshot your friend asked for
yes i did not working
What happens when you change the event for that layer to Twitch Follow and then try saving?
let me try
same problem
its just the cheer alert that gives the problem
Can you post the error?
is just did
vieuwers that cheer should pop up when i'm streaming but it doens't
Can you select the “cheer alert” layer, expand the Alert settings panel and post a screen shot of that?
See the Event drop-down?
The Event drop-down in this screenshot ☝️
Do you see it?
I don't know what you mean
In this screenshot that you posted, do you see the Event drop-down?
no
The things i showed you i see
You posted this screenshot. Do you see this Event drop down?
(it’s highlighted in yellow and there’s a red arrow pointing to it)
yes it says event twitch
“Event twitch” or “Event twitch cheer”?
twitch cheer
OK change it to Twitch Follow
ok i did lets see
OK can you try saving and if there’s an error, post the error
Did it save?
it did
so if i am correct viewers that cheer will pop the layer popup now?
No
Now change it back to Twitch Cheer and then try saving
Does it save now?
no
Can you copy all of the text under "See details ..." and post it here?
just did
There's more to it, scroll it down and copy paste it all
Copy the text and paste it here
I just put i all in notepad for you
OK I think I know what's going on
thank you
Can you select the "cheer alert" layer again and expand the Alert settings panel
i did
Under Event Twitch Cheer drop-down, you should see the Bit or bit range and Message pattern input fields
In each of these fields, just type a space and then delete it
Um I did not say click the Event drop down
Set it to Twitch Cheer
After the Event drop down, you should see the two the two fields
i don't see it sorry
Can you post a screenshot of the Alerts panel?
Select the "cheer alert" layer
yes
Expand the Alerts panel (it might be expanded already)
Scroll down and expand the Alerts panel
Do you see the Bit or bit range? (it's in your screenshot)
yes
Click it, type a space, and then delete the space you just typed
i did
Do you see Message pattern? (it's right under Bit or bit range)
it's above 🙂
no your right
yes
Click it, type a space, and then delete the space you just typed
yes
it saved
so i have another question, if viewers cheer the window will pop up or do they have to cheer 100 bits at a time?
OK click the check in the top right corner and then add a new layer
o ok
After you add a new layer, can you try saving?
here
Yep, under Layers click Add a new layer
i did
OK try saving now
yes
it saved
🙂
OK so now you should be able to make edits to your overlay and it should't complain about the "cheer alert" layer anymore
can you tell me how the alert just works
(you can delete the layer you just added and save)
does it matter when people do i cheer or more?
As long as the Bit or bit range field is empty, it will trigger for all cheers
If you set Bit or bit range to 99, it will only trigger if your viewer cheers 99 bits
great support thank you so much
sorry to have bothered you
You can also set it to a range like 100-150 and the alert will only trigger if your viewer cheers between 100-150 bits
No this was great! You helped me find a bug and I can fix it now so thank you!
if i buy another layout will that be the same problem
or is it just this one
I think it's just this one, but tonight and tomorrow I'll go through all the products and to see if they are affected and fix them if necessary
your a angel
If you do purchase and there's any issue, don't hesitate to reach out
have a good day Mark 🙂
You too! Thanks again!
good work
lo
lol
see you