not able to see tickets with the Waya bot
I have set up tickets with the Waya bot and when someone starts a ticket I'm not able to see their ticket to help them I've tried setting the staff to the mod role but nothing is working
10 Replies
Hello, a @Lady of Waya will help you soon! <:waya_dev:1074079742883549274>
Please check the following in the mean time:
β’ That you have selected the correct bot as tag that you need help with.
β’ That you've explained your issue as precise as possible.
β’ That we only speak English :flag_gb: and German :flag_de:.
Hi, do you also have the mod role or an Administrator? Are you sure that your ticket channels arenβt hidden in <id:customize>?
hmmm maybe it is hidden ill have to check because the mod role has administrator so i should be able to see it
If you are the server owner, or have any other Administrator roles, you should see it regardless of having the mod role
i see now i guess i was just being dumb lol thank you
Lol was it <id:customize>?
yeah lol i realized it was hidden and i just couldn't see the tabs it was creating
lol
everything works now?
yeah i can see the ticket tabs
<:luna_thumbs:926632351998545960>