Payment Issues F.A.Q.
Hey there! Happy Holidays and Happy New Year! After recovering my company laptop from the sea, I couldn't help but notice that many of you might be having billing issues. Never fear, most everything in life has solution and so does this.
Why was I charged $1?
We hold a small amount (usually less than $1.00) to your card as part of a verification process. This charge is then immediately let go back to your card, so you won't see any change in your account balance.
The purpose of this charge is to verify that the card you provided is valid and belongs to you. It's a common practice used by many online payment platforms to confirm that the payment information you've provided is correct and that you're authorized to use the card. Railway gets many people who test cards from the scary web looking to host crypto-miners.
Why was my card declined?
Thats an answer best answered by contacting your bank but here are common errors we see some of our users face.
- Insufficient funds
- Incorrect card information: Railway checks for correct card information such as exp. date and ZIP code.
- Risk score: spamming transactions will trip up our systems.
If you run into an issue here, contact us via email: [email protected]
Why does it say subscription about to be renewed on the Dev Plan? I thought Railway was free?
Railway is not free. However, Stripe will notify you every month whenever you give authorization to a vendor that can charge you. You will recieve usage alert emails to see if you will go over the $5 credit grant.
I have an Indian bank card, how to do I give you my money?
The Reserve Bank of India (RBI) is the central bank of India and is responsible for regulating the country's monetary policy and financial system. In order to ensure the stability and integrity of the financial system, the RBI imposes certain restrictions on financial transactions in India.
In 2022, the RBI restricted Indian banks from giving autorization to vendors to charge ad-hoc amounts on the card. Because Railway is usage-based, you may have months where you have a bill, and some months where you don't. Railway offers credit based plans to help our Indian passengers on the platform pay for Railway and upgrade to the Developer plan.
These are the common issues we see, however, if you have an issue not resolved here. Email us, [email protected] - we utmost care about your privacy and use that channel to discuss sensitive personal information.
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