overlay activation issue

Hello, I purchased a overlay template from overlay expert for my twitch channel. For some reason when i try to activate overlay expert as overlay 1 it wont work. I attached pictures of how my screen looks when i try to activate overlay expert. My screen tends to load forever and never activates overlay, I have tried this process on my twitch mobile app and through my desktop twitch version, but it still doesn’t work. My twitch channel is rico_dareaper. Please provide me with a resolution or let me know if I can get a refund. Thanks,