Immich•8mo ago

Immich on Truenas (Dragonfish-24.04.2.5) stuck on deploying

I have been an extremely happy user of Immich, but since a few days I am not able to deploy it anymore. Whenever I deploy it, it just gets stuck on deploying. I suspect it might have to do with file permission, but i am not sure.
The log, unless I looked at the wrong one, is below. All the directories are host paths. I would be happy to reinstall everything, as long as the photos (which are uploaded by different users) wont be lost.

Immich•4/24/25, 10:09 AM

Hey @Marius,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4/24/25, 10:09 AM

Checklist

I have...

verified I'm on the latest release(note that mobile app releases may take some time).
read applicable release notes.
reviewed the FAQs for known issues.
reviewed Github for known issues.
tried accessing Immich via local ip (without a custom reverse proxy).
uploaded the relevant information (see below).
tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•4/24/25, 10:10 AM

Successfully submitted, a tag has been added to inform contributors.

MariusOP•4/24/25, 10:11 AM

the Kubernetes Events show the following:

2025-04-24 11:51:03
Back-off restarting failed container immich in pod immich-postgres-5dd496df96-h5llg_ix-immich(6c3be37f-e925-4811-b0fb-fce54e74452e)

MariusOP•4/24/25, 10:12 AM

said pod shows this:

MMarius the Kubernetes Events show the following: 2025-04-24 11:51:03 Back-off restart...

NoMachine•4/24/25, 10:30 AM

did you change the security context?
postgres not being able to access the data dir is definitely a permission issue.
check if everything is correct permission wise on the mounted paths

NNoMachine did you change the security context? postgres not being able to access the data ...

MariusOP•4/24/25, 10:52 AM

Thanks for your reply. Where do I find the needed permissions and should that be for the individual folders only or including the whole tree above that?

MMarius Thanks for your reply. Where do I find the needed permissions and should that be...

NoMachine•4/24/25, 10:59 AM

the folder should be owned by the same user running postgres. where, it depends on your configuration.
usually the postgres container should run as root, since the container itself use a non privileged user

NNoMachine the folder should be owned by the same user running postgres. where, it depends ...

MariusOP•4/24/25, 11:09 AM

Everything under Immich has the same permissions as seen here.

IImmich :wave: Hey @Marius, Thanks for reaching out to us. Please carefully read this m...

NoMachine•4/24/25, 11:10 AM

please share the details the bot asked for

MariusOP•4/24/25, 11:12 AM

I thought I did. Which point did I miss?

NoMachine•4/24/25, 11:16 AM

oh you must be using a helm... and on top of TrueNAS.
please check the permissions info in the TrueNAS section https://immich.app/docs/install/truenas

MariusOP•4/24/25, 11:41 AM

you were right, thank you. I had pgdata's acl configured incorrectly. No that is solved, however it still doesn't deploy. now it is saying:

2025-04-24 13:40:03
Back-off restarting failed container immich in pod immich-7d68884f47-p9z7h_ix-immich(5a6f35a3-69c7-4c45-a455-da911f5ecc76)

2025-04-24 13:39:13
Startup probe failed: Get "http://172.16.0.148:30041/api/server/ping": dial tcp 172.16.0.148:30041: connect: connection refused

could this be a firewall issue?

MMarius you were right, thank you. I had pgdata's acl configured incorrectly. No that is...

NoMachine•4/24/25, 1:21 PM

I'm not familiar with TrueNAS, so I can't tell.
are you using the default charts for k8s ? https://immich-app.github.io/immich-charts/

immich-charts

Immich Kubernetes Helm Charts

Helm chart implementation of Immich

NNoMachine I'm not familiar with TrueNAS, so I can't tell. are you using the default charts...

MariusOP•4/25/25, 11:08 AM

I have not touched that so I suppose I am using the default

MariusOP•4/25/25, 12:41 PM

@NoMachine if I type it says no repo is configured.

MariusOP•4/25/25, 12:45 PM