Vanguard issues
Hiii, two days ago while I was playing scrim with my GC team I got cheater detected. I don’t really know what to do with it Cus I never used any cheats or things like this. I checked my whole pc but I don’t have anything that I wouldn’t know about and I’ve never use any 3rd program software..
I really don’t know what to do and I already send a ticket. I would really appreciate some help, even a little one just to check it, because I feel like the person that was checking all of it don’t really care..
69 Replies
@ItsGamerDoc @Space Gecko
I can proof that I'm not using anything
riot id?
Mika#curse
sorry I don't have enough access to look into this 😭
isnt all rioter have same access ? just for knowledge
a programmer isn't a support, they don't need access to support systems
ah thats cool to know .i have same issue as the op have
so who can help in ban issue ? support or programmer ?
PSS
:val_Hampter: sry what means that
player support
ah okay but like the girl who made the post not getting any help from support
same for me
dont spam them, and answer as best as you can
i didnt my account was stolen and i recover it but found ban on it i try to open ticket but i just got the bot reply
dont know if you can do something about it or even help the girl who made the post
I got an answer from a bot. They are accusing me of cheating when I never did such a thing. My whole pc is clear and checked ://
When I texted them they were rude and just say that they know better and they won’t do anything about the ban. It’s just super unfair Cus I can proof that I don’t have anything on my pc and I didn’t share my acc
@Space Gecko [NO PINGING] do u know where I can look for some help with the account?
i wont lie to you
im going through the same thing rn
also dont ping
why?
it says no pinging
oh, sorry then
@MikaI'll dm
@junimo If thats okay for me to ping u I have a question. I notice that my message from Riot when it comes to my acc being LOCKED, not BANNED, is different. My acc got locked cus of "player reports and an automated gameplay review show that this acc used prohibited 3rd party tools to gain an unfair advantage". I can use different acc, I can log into different ones, @S got hardware BANNED and his message is different it says that "A review detected that actions of an acc playing on this device violated the user rules (e.t.c) This device is now restricted from access" I dont really understand what does it mean. I just got reported by players multiple times and the game after watching my gameplay think I'm cheating?
I'm a VCT GC player and I can proof with for example VOD from the match, cus during one I got banned, with the red screen. I can send my tracker, and everything. Bc this message sounds like I just got banned cus of the reports from other players and game thinking I'm using some kind of a 3rd party software
if your account got banned but your hardware isn't, it likely means someone else used your account and cheated
have you ever shared your account with someone else?
I dont think so
this is the message from RIOT that I got (I know its in Polish)
they say that no one hacked my acc, but I didnt get hardware ban, just my acc got locked
I dont understand it
it just dont make sense for me ://
I think someone else must have had access to your account somehow
I dont know how is that possible, do u know what can I do? bc I've send 3 tickets to riot and they are saying the same stuff
@Mika what exactly did you ask the player support to help with?
did you mention your account was possibly hacked?
I didnt, bc I didnt notice anything
I can send u the tickets that I've send them, so u can look at them, but they are in Polish
uhhh I can't read polish, could you google translate and send screenshots?
I can't find the message that I've send them, I dont have it on email, either way in riot support under "my tickets"
I just can see the respond from bot
and these are the ones that I've send yesterday
for the last one I'm still waiting for the respond
so my guess is the player support agent only looked into whether or not the account was banned for cheating but not whether it was compromised
it's clear you weren't the person who cheated on your account and someone else did because you are not hardware banned
All of my responds and tickets are not showing on the Riot Games webbsite, just on my email when I responded to them, The first ticket that have #113159552 ID
Then should I make another ticket and tell them to look up for different person loging into my acc?
yeah I'd try that and mention feb 15 is when it happened
I just checked my email, I got two codes to log into my acc, and I didnt use them
someone hacked my email, or got the access to it
yeah that's my guess
your ip address probably changed on feb 15 from your usual location too, but I can't access that and you'd have to ask player support to investigate
in any case I'd change all your passwords immediately and set up 2fa on everything
Okay, can I take a ss of this messages and send them?
sure
also make sure to use different passwords for riot and email
Thank you so much for help, you are an angel :val_Hampter: ❤️
Was it blitzcrank bot
yes
but after this Raga
blitzcrank bot is a robot bro he always tells me someone is taking another look 😭
n they always give me the same answer saying that there closing my ticket
So i just made a community help thingy
I mean he just texted me after I made a ticket, I got an answer from Riot Dev after it, from Raga
Did theyhelp u
Are u unbanned or wtv
I just made another ticket
lol
@junimo I have one more question, I just changed my passwort to my val acc, but when I'm trying to log in I'm not getting any code, like even after I click resend code
Im not getting any
Are you trying to login to riot client or the site
both
Are you still logged into the acc management site tho ^
from my pc and phone
not anymore, I just changed the password and I cant log in cus Im not getting code form riot
I'm trying to log in again, do the verefication but I'm not getting the code
on my email
:val_HUH:
Did you check spam folder
I did
Im not getting anything
at all
Did you change your email to sum else before changing your password?
No, just password
I didnt touch email
Holy-
Try to recover your account?
;recovery
:valQuestion: If you have forgotten your login credentials or your account has been compromised, you can try to recover your account by heading to the link below. Permanently banned or deleted accounts cannot be retrieved.
Account Recovery: https://support-valorant.riotgames.com/hc/en-us/articles/360046229573-Recover-Your-Account
@Mika i was about to make a post about the same issue of the 2fa not going to my email
im not banned for account locked so it aint cus your account is locked
yeah i aint getting 2fa codes rn
cant login
checked spam, junk
nada
thank god its not only me
I mean, im not happy either what u can't get it shsh
r u acc locked or nah
im assuming its just a riot issue rn with the codes
no
yea its prolly just val rn
So it’s just riot having another problem
Seems like it
Can you check now, some claimed to have gotten the codes now
Yess
I got all of them now XD
Thank you
Jezz I was so worried
I was going crazy