Upload iOS
Since the last update I cannot upload pictures/movies. Already deleted the app and reinstall in iOS and stop and launch the docker. Saying that is uploading but the 1 203 files stay the same....
14 Replies
:wave: Hey @renatosttas,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.How are you connecting to immich server
by domain
works perfectly since very long time
I dont know if was any new update from app that stops uploading
by browser works perfect
but its more easy and usefull to upload directly from mobile to immich
I would recommend to test with local IP port 2283 to rule out the domain/proxy issue. We haven’t changed anything major in the app
change the 8080 to 2283???!
You said you are using domain in the app. Log out and log back in to http://localip:localport (usually 2283).
well
it works
by domain no... but internal IP yes
Are you using cloudflare?
yes! using cloudflare
#Android App fails to upload over domain - Web works fine
Youre the first data point of an ios user. CF is mostly broken on android as of late
solution? 😄
Solution would be on cloudflare side
We did make one change for the next immich release but not super optimistic
(Y)
at least i have a "solution" for upload the backup
thanks!
I am having the same issue on 3 iOS devices as well, on two different servers, with 2 different domains