People - Error Loading Image
Hi there,
On the People page, the Featured Photo is not loading for the majority of identified individuals. Attempting to manually select a featured photo does not resolve the issue. Instead of showing an photo, most people entries display an “Error loading image” image. This cannot be replaced. Running Face Detection job does not tfix the issue.
I’m new to Immich and running it via Docker. I’ve done my best to research the issue, but I may have missed something — appreciate any guidance and patience.
Below are my docker-compose.yml, .env, and relevant logs for reference.
Thanks in advance for your help!
53 Replies
:wave: Hey @TK423,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed..env
can you upload it as a txt file
discord should give you an option to upload it as a text file instead if its longer than 4000 characters
Container Status
No use of reverse proxy, only accessing local via IP.
Ubuntu Server running in a VMWare VM.
Server v1.131.3. App Android 1.131.3 build.193. Issue appears on both devices.
hi @TK423 are you running this in snap docker?
Hi @Mraedis. No on snap docker.
Docker version 26.1.3, build 26.1.3-0ubuntu1~22.04.1.
Hi @TK423 if I had to guess, your upload location is mounted on a network drive?
And said drive has disconnected during part of the operation
The Ubuntu server is running via a VMWare VM with Immich installed in a VMWare shared folder on a drive in a Windows box. Acknowledge that may be a bit niche or unorthodox.
With that said, I wouldn't think it would've disconnected. The DAS the drive is in is consistently up and accessible. If it did disconnect during the operation, rerunning the Faces job or manually selecting a featured photo for each person should both work, right? But at the moment neither of those options do.
in a VMWare shared folder on a drive in a Windows boxwhat 👀
Yeah, sorry. Didn't explain that super well.
It sounds like you're running a VM on windows, which should be fine
Are there other images that have errors or is it just the people page?
Correct, that's exactly the situation. Photos are stored on a Windows-attached DAS and shared to the VM using VMware Shared Folders.
A:\Locker\Photos\Immich Library on the Windows DAS shared to VM as .host:/immich, mounts inside the VM at /mnt/immich.
No, the only issue is with the People page. No issues anywhere else, functionality everywhere else in Immich is great.People thumbnails are made during the face detection+grouping phases, when you ran those, did the logs output anything?
docker compose logs should should anything relevant ongoing
or when you access the web page, it might also show errorsJust reran the job now, will send over log details once it completes. Really appreciate your assistance.
I'm admittedly an absolute and complete beginner but seeing a lot of
What happens when you navigate to http(s)://your.url.or.ip/photos/dc18c62-8082-4b05-bff5-42e34676b4bc ?
I forgot an a in front of the hash, so adc...
Now you forgot a c at the end 😛
Haha, sorry about that.
Brought me to the photo, loaded no issue.
Can you post the image details?
For instance
Note the lack of dimensions, as the job was complaining about
if you tick "Refresh Metadata" in the 3 dots menu, does that go well (just follow the logs)
Well that's certainly concerning
error from daemon in stream: Error grabbing logs: invalid character '\x00' looking for beginning of valueIs a docker error btw, not an immich one You could try
exiftool -ee3 -U -G3:1 -api requestall=3 -api largefilesupport INSERT_FILEPATH_HERE on a file selection and see if it shows you anything
^ on the vmNothing standing out strange that I can see.
mm yeah even has size in there
Well I'm stumped, calling in the cavalry
Appreciate your help and time.
Can you take a picture of the settings you set under Image Settings?
https://my.immich.app/admin/system-settings?isOpen=image
I encountered a similar problem when trying to find a solution to another problem
https://github.com/immich-app/immich/issues/17292#issuecomment-2775524938
Can you see if this is the same problem as yours?
I cannot speak to the potential cause outlined in that post but the issue itself is the same. Some users don't get featured photos and they can't be manually set.
Can you check the resolution of this image?
24 MP 6000 x 4000
@sogan Any thought?
Can you check by the image's filename in your system's file manager whether it has thumbnails created?
For example:
When I experienced the problem here, I noticed that all the Peoples that have associated faces have their images on disk, but there is something strange about the faces with the error:
The images do appear when you go to the images of the People with the error
But when you zoom in, the image displays an error (even when you try to download the image)
Therefore, you should also check that the image does exist on your disk and that you are able to view it properly through your system's image viewer
Hm, I don't think I'm seeing a preview or thumbnail for
d78aafca-d345-47fe-8ba5-c711b96de394.
Confirmed able to zoom in and open d78aafca-d345-47fe-8ba5-c711b96de394 no problem.Can you try performing a manual refresh and see if there are any errors?
All three refresh options?
No, just the last one.
I get a confirmation in the Immich UI but I'm not seeing anything in the log.
That's the last entry I see from when I did the face detection job earlier.
can you try incognito?
Thumbnail generation doesn’t have any logs if there are no errors
It sounds like there are two issues: 1) missing (or at least inaccessible) thumbnails and 2) missing metadata
To confirm, after refreshing metadata, then refreshing thumbnails for an asset, then refreshing faces for the asset, can you select it as the featured photo?
Like, access Immich via browser in incognito?
Will try this.
Refresh Metadata is "EXTRACT METADATA" under Jobs?
You can do it for just one asset by opening the asset and clicking the option
It’ll be quicker
Everyone now has a featured photo on the People page but it does not seem I'm able to manually select featured photos for people.
The issue appears to limited to all photos from the set of the specific photo we've been working off
d78aafca-d345-47fe-8ba5-c711b96de394.
Every photo from that shoot I'm unable to select as featured photos for people.If you wish, you can upload some images as a zip file so we can diagnose the problem.