I'm not able to upload anything to my server.
I've been using Immich for about 6 months and a few weeks ago i started to have problems with uploading my assets. Sometimes it uploads them fine but most of the time I can see progress bar of the file being uploaded but after it finishes nothing happens. It ether gets stuck on 100% or moves to the next file without actually uploading it. Today I started having error message n some of those ''uploads'': Multipart: Unexpected end of form. I have this problem only on the mobile client. I can upload files from the web interface just fine
10 Replies
:wave: Hey @BuraG,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Also if i click on backup setting in the app it infinitely loads
Using cloud flare or any other proxy?
I am but it worked fine before
It does seem to work in the app if I switch to my vpn but what's confusing me is why does it work if I use the webUI
Looking at recent support influx I think cloud flare implemented some kind of partitioning of files in upload and immich doesn't support that
Is there a known fix?
Currently it's "don't use cloud flare" 👀 but there may be a setting to turn it off on their side
Does anyone know what its called?
I said may because I have no idea, sorry
#Android App fails to upload over domain - Web works fine