We have an urgent support request that is unanswered...

How do we get someone at CF to look at this?
10 Replies
jeff.kershner
jeff.kershnerOP6d ago
Is there a phone number or email address I can contact at CF?
Cyb3r-Jak3
Cyb3r-Jak36d ago
How long has your ticket been open?
jeff.kershner
jeff.kershnerOP6d ago
11 days
Cyb3r-Jak3
Cyb3r-Jak36d ago
Is it a billing ticket?
jeff.kershner
jeff.kershnerOP6d ago
No.. support for 403 Cloudflare challanges
Cyb3r-Jak3
Cyb3r-Jak36d ago
What plan do you have on your zone?
jeff.kershner
jeff.kershnerOP6d ago
Enterprise
Cyb3r-Jak3
Cyb3r-Jak36d ago
What the ticket number.? I’ll see if I can get eyes on it.
jeff.kershner
jeff.kershnerOP6d ago
I appreciate that.. I am traveling right now, but when I stop, I will get that. Thanks so much.
asuffield
asuffield5d ago
yeah, either post a ticket number here or just ping live support, either way should get it bumped up the list

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