please help me with the issue of account ban
Hi. I came across an erroneous ban in valorant. My account was mistakenly blocked for using cheats or third-party software devices on March 20, 2025. All these days, I have been sending requests to Riot Games support with a request to provide evidence of the use of prohibited programs, to which I receive refusals. I don't understand why I was banned, I'm NOT A CHEATER. I don't have any third-party software to improve shooting or so on. For the last week of using my account, I've been practicing deathmatch and shooting range. but they don't ban you because of this. they don't want to provide me with additional information, although for my part I have provided videos of the latest games and my training . but I get a response that the ban was issued correctly. I don't understand why I was banned because I didn't use cheats. I'm even afraid to use it, because I know that my account will be banned for this. And I don't need it. please help me figure out this problem.
I've been searching for information all these days and I found 2 points that make it clear that the ban was issued incorrectly:
1) my account was banned for cheats, but I wasn't banned on the device, that is, if I'm a "cheat" why then they give me the opportunity to play on, it may mean that it's a mistake.
2) on the Riot Games website, I found a section with technical documentation where, on the cheats tab, it says that players who played in a group with a cheat will be banned for 180 days and, of course, none of my friends were banned.
I do not know who else I can turn to... it breaks my heart.
my nickname in valorant is Hashirama Senju#kagee
8 Replies
Geez y’all need to keep your posts short
TL:DR much
i looked and it seems to be valid
What evidence can I provide you with?
excuse me. But I'm really worried... That's why I can't explain everything in two words.
@Space Gecko @ItsGamerDoc @junimo please help me 🥲
I can confirm that the account was created by me, and I can provide videos from the games. I can send my computer logs together. I'm not a cheater. 😭
one of the many videos that I can provide. The video is of very poor quality, as discord allows you to attach a file of no more than 10 MB.
@arnar @Arya-Jan @ash please help me 🥲
Not sure what this clip is supposed to prove :val_SusgeNoted:
Then what can I provide? That's the question I want to clarify with the developers. I've been trying to clarify for almost a month now. This means that I care about the account. I don't understand why this happened.
@ItsGamerDoc can you tell me why my post disappeared?
