Lots of problems uploading a bunch of photos into an album
I tried to upload a couple thousand old images into Immich. I created a new album and uploaded them via the web interface into that album. If I upload any other way there is no way to find the recently uploaded files to add them into the album.
Before uploading I made sure to verify the
Date/Time Original EXIF data on all the images. I uploaded the files to the album in batches. They seemed to get organized by month correctly in the album view. However, if I inspect the individual image metadata in the album most have their dates off by one. I assume this is due to some incorrect timezone information and isn't the end of the world but I would like to fix it.
The much bigger issue is that at some point something happened, perhaps a batch process in immich, that modified all the creation dates and suddenly all the images were marked as on the same date. There was no way I could manually correct all those images so I erased all the images from the album and tried to start from scratch.
Now some images are uploading successfully again and populating the album but immich is claiming a bunch are already in the album and wont upload them. I confirmed they are definitely not there.2 Replies
:wave: Hey @solomon,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
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Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Try checking out Immich CLI for bulk image uploads
You can also check out immich go (I recommend it)
I assume this is due to some incorrect timezone informationIn your .ENV file you can add a TZ value to fix this issue You can find more details here.
I confirmed they are definitely not there.Have you checked that they are not in the trash?