Issue with Updating Text Fields on Password Reset Page
Hi! I’m running into an issue with updating text fields on the password verification page.
I’ve customized the text (field labels and instructions) in the Kinde dashboard, but on the actual password verification screen, they don’t seem to update — the default text still shows up.
The custom text updates correctly on other pages like login and signup, so it seems specific to this one.
I would appreciate any tips.
Thanks in advance!
5 Replies
Hey there! It sounds like the issue with updating the text on the password verification page might be tied to settings or caching. Could you try clearing your browser cache or viewing the page in an incognito window to see if that helps? Also, double-check if the settings specific to that page are saved correctly in the Kinde dashboard. If the issue persists, feel free to reach out, and we can dive deeper into it together.
Thanks for the quick reply!
I’ve already tried clearing the cache, using a different browser, and checking in incognito mode — unfortunately, the issue still persists. The custom text updates are saved correctly in the dashboard. Happy to share more details if needed.
Thanks for confirming all that — and I appreciate you checking from different browsers and confirming the settings.
To help us investigate further, could you please share your Kinde business name? We’ll take a closer look at what might be causing the issue on the password verification page.
Looking forward to your reply!
Thanks for following up! My Kinde business name is Ortoskrypt.
Hi, thanks for confirming your Kinde business name.
I’ve raised the issue with the password verification page to our engineering team, and we're currently investigating it. I’ll let you know as soon as we have any updates or if we need any additional information from your side.
Appreciate your patience while we look into this!