Immich•9mo ago

Browser can't play AV1

Hey there, maybe someone can quickly help me. I am having the same issue as described here right now:

https://github.com/immich-app/immich/issues/11094

I have an AVI video file that plays just fine on my phone, but not in the browser (Brave, chromium based). The Transcoding job ran and as the issue said, it should be resolved. I am using the default transcoding settings, only changed the output res. from 720p to 1440p.

Immich•4/11/25, 4:08 PM

Hey @Pyenb,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status: docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4/11/25, 4:08 PM

Checklist

I have...

verified I'm on the latest release(note that mobile app releases may take some time).
read applicable release notes.
reviewed the FAQs for known issues.
reviewed Github for known issues.
tried accessing Immich via local ip (without a custom reverse proxy).
uploaded the relevant information (see below).
tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like and ).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•4/11/25, 4:09 PM

Successfully submitted, a tag has been added to inform contributors.

PyenbOP•4/11/25, 4:10 PM

PyenbOP•4/11/25, 4:10 PM

Just infinitely loops the loading bar

PPyenb Click to see attachment

Tempest•4/11/25, 4:56 PM

what's the immich url?

PyenbOP•4/11/25, 6:44 PM

Huh, good call.

I tried it again via the local IP and now the playback works fine. But on web it's still not working. MP4 for example is working tho.

https://immich.pyenb.network/

Exposed via caddy and Cloudflare (without proxying). But no worries, the domain lookup is not my local IP, I am rerouting it via a VPS with tailscale

TTempest what's the immich url?

PyenbOP•4/11/25, 6:51 PM

Ah sorry, forgot to reply, see message above

Tempest•4/11/25, 7:44 PM

try without a reverse proxy, as you said that you did in point 5

TTempest try without a reverse proxy, as you said that you did in point 5

PyenbOP•4/11/25, 7:46 PM

Ah yeah, sorry. As I said, I did and it works fine. But how can I fix this for remote access?

Tempest•4/11/25, 7:47 PM

oops my bad, I missed that. You'll need to dig into your reverse proxy to see what's going on

Tempest•4/11/25, 7:47 PM

immich has some literature on this, but it really isn't an immich issue so you'll need to debug your reverse proxy setup

PyenbOP•4/11/25, 7:48 PM

hm ok, will do. My Caddy setup is just:

PyenbOP•4/11/25, 7:48 PM

But any idea why it's only for AVI? Every other format works just fine behind the reverse proxy

TTempest immich has some literature on this, but it really isn't an immich issue so you'l...

PyenbOP•4/11/25, 7:48 PM

Ok, thanks

TTempest immich has some literature on this, but it really isn't an immich issue so you'l...

PyenbOP•4/11/25, 7:54 PM

https://immich.app/docs/administration/reverse-proxy/#caddy-example-config

Also thats the whole docs for caddy. As I said, I have no idea why this only affects AVI files

Zeus•4/11/25, 7:55 PM

our docs for reverse proxy are very barebones and only cover immich-specific stuff. it's normal that you would have to read+research on the reverse proxy of your choice to deploy properly

PyenbOP•4/11/25, 7:57 PM

Yeah, I get that. But I also cannot find anything related online or in the caddy logs. Will update if I got anything. Till then, I am open for suggestions.

I mean it shouldn't matter to the reverse proxy if it's a mp4, mov or AVI file. It should be transcoded anyways, right? (Default transcoding settings, only changed output from 720p to 1440p, so not skipping AVI files)

PPyenb Yeah, I get that. But I also cannot find anything related online or in the caddy...

Tempest•4/11/25, 8:16 PM

You should be able to see what immich is providing based on what your browser tab shows via a local connection

PPyenb Yeah, I get that. But I also cannot find anything related online or in the caddy...

NoMachine•4/11/25, 8:17 PM

open the browser console, that may show something in the network tab

PyenbOP•4/11/25, 10:09 PM

I don't know why, but it suddenly just started working. I uploaded the video hours ago and reran the transcoding and related jobs dozen of times, and now it just started working for whatever reason???

I will accept and enjoy. Thank you very mich for your help.