Any devs could review if possible - False banned -Third party apps, wont let me appeal

Riot will not let me do the personal ban discussion thing and it just says automated response, I'll stay banned but its like a page and underneath it says if you would like a human please submit a ticket but i can't? because it brings me back to the start, and also I made 2 tickets 2 days apart using the vanguard issue thing with this info under: which then they never responded. and just solved both tickets? How is it fair to not get a chance especially when you genuinely have no idea how you were banned, and the fact they never even responded, so I have no insight into anything. Dear Riot Support, I’m writing to appeal a false ban on my account (kaeza#kza) for alleged use of third-party apps. I do not and have never cheated. I’m only using the "Vanguard issue" option because the "personal restriction" form wouldn’t submit. At the time of the ban, these apps were open: Free Download Manager, Medal, RK Software (Royal Kludge), Edge, Discord, MSI Centre, NVIDIA, OneNote, Lively Wallpaper, OneDrive, Spacedesk, possibly Spotify, and Steamrip (used only for pirated games like INZOI and Schedule 1 — never for cheats). I was having 100+ ping and restarted my internet several times, logged out/in, and changed DNS and firewall settings. That may have triggered something, but I did nothing malicious. I also run a YouTube channel where I post my own clips — I play clean and have never cheated. I’m happy to undergo any testing to prove my innocence. I’ve also been hacked before and recovered my account through support, which is in my ticket history. I’ve spent over $600 on Valorant, and not receiving any response to past tickets has been frustrating. I’d really appreciate a review and any insight into what happened. Thank you for your time, Kaezaz
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17 Replies
kaeza
kaezaOP2w ago
it just says this but i cant even appeal, even though I know i didnt do anything wrong
junimo
junimo2w ago
what's your riot id?
Isabella✨
Isabella✨2w ago
@kaeza - fnatic fan fr ^
kaeza
kaezaOP2w ago
kaeza#kza Thank you for reminding me 😭 ^^ also thanks for helping me out Incase you need this: TICKET ID #112855772
north
north2w ago
@junimo once your done helping them out can you help me out next? #Third Party Program False Banned 2nd Time
kaeza
kaezaOP2w ago
Hi, sorry but I finally got the ban appeal option to work and again I just got my ticket solved with no response, I feel a little unfairly trialed as I havent gotten a chance to appeal or state my case sorry to bother TICKET ID #112855772 User: kaeza#kza
Nikolai
Nikolai2w ago
Hello idk if the chat is still active but I got the same Problem like you and I don't know what to do? They don't responding and just closing the ticket
kaeza
kaezaOP4d ago
Bump incase anyone can provide some insight bump incase anyone can help also dont appreciate the ppl in this thread who are pinging devs, do that in ur own but honestly dont ping em at all, its annoying and yall leaving a bad impression (for me and you) 😭
kaeza
kaezaOP4d ago
also i forgot to attach this, so ill add this image that shows error code: VAL 5 and reply to the original message
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Michée.
Michée.4d ago
Same thing happened to me
kaeza
kaezaOP4d ago
also if any devs could tell me when my unban is that would be great too thanks
Savior
Savior4d ago
hwid lasts 4 months so from the day u were banned + 4 months
kaeza
kaezaOP4d ago
Just a bit unsure because Ive stayed logged in and I did try login to an alt like a day after it
kaeza
kaezaOP4d ago
they didnt answer the question and also the ticket they say they took care of my concerns, they didnt even reply too, they never responded to any of my tickets, yet they say they did? and also I was just asking a question about how long it would last, but they didn't answer it and shut me down again, only reason why Im asking is because i saw others online say to just ask riot support for the hwid ban duration for my acc, but they again shut me down and didnt provide me with any answers, wasnt even about appealing as I made it clear in my title, honestly feels like a mocking
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kaeza
kaezaOP4d ago
also just to make it clear, the 2nd photo was the referred to ticket, i blurred out what ive said just bc, but you can see no response and just a solved ticket, the first ticket was asking about time remaining on my hwid ban but no answer
Gót
Gót4d ago
:Gekko_Wingman_Sad:
kaeza
kaezaOP3d ago
bump

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