Account Invoicing Issue + Pro Upgrade

Hi gang, I have two Cloudflare websites I'm wanting to upgrade to the pro plan, however there is an outstanding invoice I can't decifer as to what it's actually for - it references a previous invoice that states it's fully paid. I've submitted a support case #01442091 however this was submitted 25/3/2025 and no response yet. Any help would be appreciated, cheers
2 Replies
Vero | OOO Public Holiday
Hey, I've passed this internally to get some attention on it but there's a big queue right now, so expect some delays
Popsikill
PopsikillOP7d ago
Thanks Vero much apppreciated - unfortunately 3 weeks is too long a wait and the boss has started costing alternatives (gives me even more concern tbh). Cheers

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