Update Nameservers
I am managing a domain that was registered by an IT Service Provider under their Cloudflare account, and subsequently moved to our own account, when we canceled our services with that provider. However, the nameservers for our domain are still set to those of our former IT Service Provider. As they are no longer managing this domain, they have removed all DNS records, so our website has bee ndown for over a month, and now our email stopped working, Of course Cloudflare DOES NOT ALLOW CHANGING NAMESERVERS, so we cannot fix this, and their support is nearly worthless.
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We upgraded to a paid plan, specifically so we could actually access Cloudflare support, but instead, we get this:
https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5D
Cloudflare Docs
Cannot locate dashboard account · Cloudflare Support docs
We are making some improvements to our support experience. This could be causing a temporary issue linking your dashboard account and your Cloudflare Help Center My Activities sign-on information.