Email that Domain (Not on Cloudflare) is Expiring Soon (It's Not)
I have a squarespace domain that I am using with Cloudflare. It should be good until October.
I got an email claiming
"(domain) is expiring soon
Consider transferring to Cloudflare Registrar to pay less for your domains"
And it says "Days until expriation" (nothing -- no value here.)
What is going on?
4 Replies
@Cloudflare (Server Owner) do I need to submit a support ticket for this? Was it sent in error? A bug? Please advise.
Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.
Is there no way to get support officially from Cloudflare if you’re a paying customer?
Seems like an awful way to treat customers
So, have you actually contacted support? Yes, paying customers even registrar customers have the ability to open a ticket.
Nothing you've given in this post indicates you have. So, this is a discord of developers who are just here for community and supporting each other. We're not support (even tho there are Cloudflare employees here).. so, give that a try.
And, if this is a bug, and you're wanting to help them identify/fix it. In your ticket include the email headers, so they can look in logs, isolate the time/message, and dig into it. 🙂