I have Windows 11 on my PC but cannot go beyond TPM 1.2
Recently, I upgraded my PC from Windows 10 to Windows 11 and when I tried launching the Valorant, it crashed after a couple of minutes and I got a message from Vanguard saying that it can only work with TPM 2.0 enabled.
I did some research, and figured that the TPM was enabled but only the version 1.2. Back when I had Windows 10, there was no such issue.
I tried updating the TPM but it was of no use because it still kept the version 1.2. Because of this, I can't play Valorant anymore.
By any chance, does anyone know if there's a way to fix this issue?
Thank you in advance.
34 Replies
Press win+r
Type msinfo32
Show ss
Oh, right. I should have provided this info earlier, mb
Soo.. can u show it?
:val_HelloBro:
:val_CatBigStare:
@Pollianne #nobullshit
I'm sorry, I can't access my PC atm 😭
I'll do it right after I com back from school
Thanks a lot for your time though
Here it is. It's just... it's in French 😭
Thanks
Open control panel
Search for bitlocker
Show ss
Does it have the info necessary?
We can update the tpm
Oh, I already tried updating it... that's the thing
Tho on site it says (2x2) not sure if that makes any difference
Are you sure you did it correctly
My processor just doesn't support TPM 2.0
I’m looking at the support list rn as we speak and it’s right there
Yes. I updated the driver
Press windows key + r
Type tpm.msc
Show ss
Okay, understood. Will do it right away
Basically, it says that it's ready to be used
But the version installed is 1.2
Yes dw
Now open control panel
Search for bitlocker
Show ss
It's deactivated indeed
Alright
Download and install this
https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81900.exe
also let it install in its default path
What is this?
My PC is lagging rn, omg
It’s the firmware to update the tpm
Okay
Done
Now press windows key + r
Type tpm.msc
From the right click on “Clear TPM”
And restart when prompted
Gosh, my PC just turned off
After click on clear tpm?
I think something's wrong with it
No
I just typed tpm.msc
Ehh
I'm sorry, I think something weird is happening with it rn
No worries
Start it up again
I appreciate your help a lot. What is the support list you're using?
https://support.hp.com/lv-en/document/c05381064
Official hp site
I'm afraid, I won't be able to solve this issue today. I'm sorry
Thanks a lot
I wouldn't want to bother you again, I think I'll just try to do it again later
I really really appreciate your help though
Sorry that it had to come to this though 😭
No worries, if you need help, don’t hesitate to ask
Tysm! 💕
I sent you a friend request