2FA Recovery

Hi, A CF customer contacted me regarding the recovery of the 2FA of the only admin on their account. He received instructions in a ticket on steps to take to verify his identity and authority and did not know how to do it, So I went to a session with him and now he was able to do it, I would be happy if there is someone here who can help us move this forward. They have been without access to their CF account for over two months and this is very critical for them. Ticket number: 01446606 Thank you very much in advance
2 Replies
SI
SIOP4w ago
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Tanmay Kapoor
Tanmay Kapoor4w ago
Hello @SI, I would suggest to wait for the support team to respond to the ticket. Also, the ticket was updated yesterday with the details.

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