Can't add payment method to renew domain
I have a few domains that have renewals coming up in 7 days, but I can't add a payment method to my account. I have the same error as the person in this post: https://community.cloudflare.com/t/failure-to-add-payment-method-to-existing-und-new-services/760557
I also opened a support case # 01447718
Anyone have any idea what might cause this?
I cannot even upgrade to a Pro account.
3 Replies
Hi, not sure what might be causing this, but I've passed your ticket internally to get some eyes on it. I see it was opened very recently, so you’ll need to give more time
In the meantime, you can check out the troubleshooting guide for failed payments https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/
Cloudflare Docs
Troubleshoot failed payments · Cloudflare Fundamentals docs
If payment for a new Cloudflare plan, add-on, or subscription fails, you may need to ask your bank to remove a hold, update your Cloudflare billing information, or confirm that your account has sufficient funds
I've tried to use both a mastercard directly and through PayPal. And it has more than enough funds. It is weird that I see both a success message followed immediately by an error. It also seems like the person in the post that I linked to had the same issue.