Paid for 1 month of Workers Paid plan but my plan is still under Free
I'm posting regarding to an issue with billing. I already paid for Workers Paid plan but it didn't reflect on my account.
10 Replies
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
@h4ckedneko please create a billing ticket for the issue you're facing, using the above link. Thanks!
@Tanmay Kapoor already did, thank you.
My ticket number is 01433997.
@Cloudflare (Server Owner) any updates on this?
Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.
It's already March 24. Our plan is still on Free, any updates on this?
Ping @Cloudflare (Server Owner)
Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.
I am sorry for pinging but we urgently need to upgrade our plan to Paid plan because we need to scale our services to accommodate new users in our app. We already submitted a ticket but it's like the support team is non-existent.
Hi, I've passed this internally to get some attention on it, but there's a big queue of tickets
Really appreciate your patience
Thank you. Much appreciated.