duplicated media when syncing mobile with external media

I connected a new mobile client (Android) to an existing Immich account. This device already had a lot of media files, that were already backed up in an external library. I started the backup process assuming they will get detected as duplicated and won't be uploaded, instead, I now have 2 versions of the same file, for every media already in the phone
8 Replies
Immich
Immich2mo ago
:wave: Hey @NoMachine, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
NoMachine
NoMachineOP2mo ago
phone and server versions of the same file
No description
No description
NoMachine
NoMachineOP2mo ago
using latest Immich version both server and mobile
Immich
Immich2mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
schuhbacca
schuhbacca2mo ago
External libraries aren't deduplicated agaisnt the internal library. Aka upload from the web and mobile
NoMachine
NoMachineOP2mo ago
ok, so I would have to upload my external library instead, before syncing more devices
schuhbacca
schuhbacca2mo ago
Basically if you want those items rejected yes.
Immich
Immich2mo ago
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