Please help me stop crashing
Hello, I have a pretty new laptop (6 months old) and it has some really good specs, runs some of the most intensive games out there perfectly fine. I've been playing val for like 2 months and the first month was fine but the last few weeks it's been crashing. It was manageable at first but it has gotten more frequent, I had to take a lot of stuff out of this because for some reason it said my message had advertisement. I also get the vgk.sys bsod. I've tried troubleshooting for weeks and I've tried a lot of stuff including tickets, someone please help me and thanks in advance.
474 Replies
I know this post is vague, I had to delete a lot of stuff so I could actually post it for some reason, please ask any questions
Press win+r
Type msinfo32
Show ss
Also at what point in the game do u get the BSOD
Sorry @Jidat i didn't get the notification for this
During games I just crash, but not in the actual match it's just in queues and loading screens for some reason, if I make it to a match I don't crash. The blue screens just happen randomly when I'm not on the game, but it's always vgk, which is supposed to the the vanguard one. I've tried clean reinstalling vanguard using the command prompt too
Just realised there was some to scroll, here you go
Thanks @Jidat
Also crashes on the main page, like after you load into the game and you're sitting there in your tabs between play, collection, agents, etc.
@Jidat save me bro
@Metamorphosis sorry to tag you but I see you helping a bunch of people, do you think you can figure mine out too?
Also the bsods go away when I delete vanguard
.
FIRSTLY, UNINSTALL RIOT VANGUARD USING REVOUNINSTALLER
+ download link: https://www.revouninstaller.com/revo-uninstaller-free-download/
SECONDLY, GO TO INTELS WEBSITE, DOWNLOAD THE EXTREME TUNING UTILITY,
+ download link: https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html
THIRDLY, GO INTO THE TUNING UTILITY PROGRAM, AND CLICK ON THE PERFORMANCE CORE RATIO, LOWER IT FROM 55X (default for most) TO AT LEAST 53-54,
- JUST AS LONG AS ITS -2 FROM THE DEFAULT. (IMPORTANT!!!!!!!!)
THEN, CLICK ADVANCED VIEW IN THE BOTTOM RIGHT, THEN ON THE LEFT, GO TO PROFILES > CREATE A NEW PROFILE AND NAME IT WHATEVER.
-MAKE SURE IN THE SETTINGS AT THE TOP RIGHT YOU HAVE THE BOX CHECKMARKED TO AUTOLOAD THE PROFILE.
THEN, SAVE ALL OF THAT, CLICK RIOT CLIENT, OPEN IT, ITLL ASK U TO DOWNLOAD VANGUARD AGAIN, DOWNLOAD IT, RESTART PC.
GO INTO RUN > SERVICES.MSC > LOCATE VGK.SYS AND SET STARTUP TYPE TO AUTOMATIC.
Download Revo Uninstaller Freeware - Free and Full Download
Free fully functional download of Revo Uninstaller Pro, Pro Portable and Revo Uninstaller Freeware. Quick and fast download here.
Intel
Intel® Extreme Tuning Utility (Intel® XTU)
The Intel® Extreme Tuning Utility (Intel® XTU) is used to overclock, monitor, and stress a system. This application is supported with unlocked processors (K- and X-series) only. Refer to “This download is valid for the product(s) listed below” section for supported processors list. WARNING: Please make sure your processor is supported before d...
Ok thank you, I will try this tomorrow and let you know how it goes
Do you know what the problem is specifically with my game or system?
Vanguard doesn't like the 14900k processors basically
Like hell the processors don't even like themselves
They supposedly fixed the issues with the cpus but yea
One of my friends has the same processor and he's fine, did i just get unlucky?
Also if I lower my performance core ratio will I be losing computing power and essentially be making my laptop worse?
I have no idea what that is
Also is there any other random thing I should know about my laptop or this valorant fixing process?
Also, will if affect other games? Like will I have lower performance when I play ark ascended?
It shouldn't be that noticeable
Idk exactly
I'll be able to switch it back right
Yea
What exactly does it do?
Actually i am not sure if it is even gonna work with a laptop
Bro
i mean at least hes trying
try restarting ur laptop
old fashion way
worked for me
No i appreciate it i mean its annoying that pc fixes don't work on laptop all the time
Yeah i have
factory reset?
Yeah
I have also seen other people's posts that factory reset didn't fix it for them
Its mainly cuz the intel XTU software was made for motherboards that support overclocking
Basically the high end boards
Not sure if the lenovo board will be supported
U can always try tho
Alright i'll try it now and let you know how it goes, thanks
Should i delete all of these @Jidat
Yep select all and delete
Ok
Yea it doesn't support it
So now what do i do😭
Try playing the game again
Just reinstalling vanguard and running the game?
Who knows if uninstalling and reinstalling vgc with revo uninstaller fixed it :val_CAUGHT: :val_CAUGHT:
Yep
Bet give me a couple minutes so I can run a couple deathmatches and see if I crash
Also what time is it for you if you don't mind me asking?
7AM almost
Going to sleep again
:val_HelloBro:
So bye for now
Alright thanks man, talk to you later
It still crashed
update?
I got the update to reinstall vanguard and that worked
But same crashing problem happens
idk how to help you
if you have warranty for your laptop send it back
could be faulty product
But it works for every other gsme
Its just valorant
And only when I have vanguard installed too
And also not when I'm in a match
Its just in queues or in loading screens or just in the home page
Not when stuff is actually happening
turn graphics and stuff in settings to low
and
make max fps in home screen and stuff 60 fps
makes it better in game as well
make sure in game fps is 240 tho
or higher depending on your lapto
My laptop is super powerful though
I run it fine on high
There's no way that's the problem
I know for a fact it's a vanguard issue
Also going to run > services.msc, vgk.sys is not there there is only vgc
Setting it to automatic or automatic delayed doesn't help either
This is actually unuseable at this point as long as I have riot vanguard installed, I open my laptop and I use it for like 10 minutes at most without even running valorant and i'll get the BSOD for Kmode exception not handled with vgk.sys
It'll restart after the BSOD and in another 10 minutes it'll crash again, it's messing up my meetings and school
None of these updates show up in lenovo vantage when I did a system update scan
But I did one of the BIOS updates
I did the one that says BIOS UPDATE
And it installed and everything and my laptop rebooted
And it's still there after the reboot...
@Metamorphosis sorry to tag you bro but I still haven't found a fix, do you think you can help me?
@Jidat @.acwr please help me😭
Try disabling memory integrity if u have it enabled
the issue
is
u have a lenovo
lenovo is straight cheeks
get it returned and buy an asus fr
ion know how else to help
So real with the cheeks part
Alright I just did that I'll let you know how it goes
That's not really an option for me
Is lenovo really that bad?
One of my friends has one and he's had no issues, I think he has the legion 7i
So... it didn't fix it
YES
BIGGEST
SCAM
KNOWN
TO
MAN
KIND
alienware is also good
Im using lenovo loq so far there many issue with this laptop, but i managed to fix all by my self knowing that i have been repairing laptop since 14. But from all my experience lenovo isn't that bad it's just not alot customization for tuning.
About legion, i really want buy legion but i think many people said acer predator and hp omen has less issue
So do you think my situation here can be fixed?
Have you make create restore point before?
No what's that
So basically it's like check point in game. But in windows system so anything before you change setting and you create restore point. Like task scheduler, windows seevices, and windows feature, after you disable it will go back normal settings.
This only work also if the system protection on
So if there something happened to your laptop and you feel change something in windows program. You can revert back restore point.
Oh system restore point
I've heard of it vaguely
I've never done that though
Yea, most people ignored that thing. Even though it can be crucial if you did chabge something in laptop and you mpstly don't need to reinstall windows if you have created restore point before.
I never reslly changed anything though
Just the windows updates, Lenovo vantage updates, and Nvidia driver updates
I also did same thing to you but it's work perfectly normal, i even need to reinstall almost 30 times on my own personal laptop.
After the problem started, so this isn't the cause, I did this last week or the week before
If I do the automatic update it says I don't have anything
If I go to manual update it has all this
I did the one that says BIOS update and its still showing here
It says the update was installed and everything I don't know why it's still showing here
I also don't know why none of these updates are showing up here
Or in the windows update
Try on windows update if see that work
Also, it says I'm using like 75% of my storage and i know for a fact I don't have 600 gb worth of stuff downloaded
Nothing there
There probably unnecessary apps or hidden app that you don't need mostly, and windows keep giving us blaotware everytime buyinf new device
Oh yeah my lenovo vantage has cpu overclock option
Just delete microsoft one drive if there no files inside of it
Like what is even going on there is no reason for me to have 554 gb of installed apps
Things aren't even 1 gb after the 2nd item
And there's 92 apps its showing
I use it for school
cpu or gpu
I see but having 5gb seems not really enough for school maybe you could buy external ssd
I got the intel xtu thing to turn down my performance core ratio and it said cpu overclock is disabled on this laptop
Cpu and gpu in lenovo vantage
Maybe
Damn
I did that just by going to bios
So yeah 2 things, I don't know how to fix my game from crashing constantly and I don't know why I'm already low on storage when I have like 4 games
I have val, cs2, minecraft, and ark ascended
I only have 209 gb of ark
100 total val and cs2
So I dunno where the other 300 gb is coming from
Possibly corrupted files, if i happens like that to my own computer i usually immediately reinstall windows since i already know what am i doing.
Won't I lose everything if I do that
Aslong you have 2nd ssd into your laptop good to go, that's why i suggest people buy 2nd ssd to laptop so they can reinstall safely without worried to reinstall your program again.
There is no other way to remove corrupted files?
I know there are some command prompt things right
I usually scan it from cmd admin and type sfc/ scannow but some user might not work it properly
Why not
You can try it but mine sometimes work sometimes not
Sfc /scannow
Running it now
Yea just wait if there no result i guess it could be other problem
Yea i hate sometimes didn't scan corrupted files.
Windows*
What do you think about this
I have tried like this before, but i usually do this if there update to their driver.
What do you mean
Aren't they all driver updates
Yea it does but sometimes manual update giving alot option compare automatic updated in vantage
Also have you download Microsoft directx runtime
Hey i have a legion laptop too
This says the critical one is from 2023 december
Like should I even be considering that
No what is that
By the way ive gotten 2 BSODs in the last like 5 minutes
It allows software, especially games and multimedia applications, to interact directly with a PC's hardware, like video and audio cards, for improved performance and multimedia experiences. It's mostly used in games including valorant since valorant sometimes need directx
Hey, do you know if there's a fix to my problem?
Why is it needed for me and not others? And also I didn't have it before and the game used to run perfectly fine the first month
Your legion still on warranty right?
Yeah
My laptop is out of warrenty and old but can run valorant fine
6 months
Sometimes Microsoft update it directx without showing us notifications
5 years old and still works ok
But i really can't trade it in right now I still have college work to do and I'm taking classes over the summer too
I'm screwed if I turn in my laptop for weeks
bro at least your laptop doesnt shut off randomly
That might be why though, valorant doesn't like 14th and 13th generation Intel cpu
Try go to lenovo service since i believe their service really good.
It doesn't though I keep getting BSOD
could be vanguard
Yeah it is, goes away when I uninstall vanguard
But I can't play without it
At least you blue screen my laptop restarts with no warning 😦
You mean an in person shop
Do you know why
Yea contact lenovo service at your nearest locations
I have did that one time and my laptop work perfectly fine
No but i play a early access game not valorant
There aren't any lenovo shops it all says pick up at best buy or whatever
Try use google maps and find nearest location lenovo support.
at least ur pc shows a code mine just restarts with no error code
But i recon cuz my laptop is old
The nearest one is 4.5 hours away...
Yeah probably because your laptop is old, there are programs in lenovo vantage that might help
Some people say lenovo smart performance is helpful
But it’s strange because after the crash my pc is working fine straight after
And i can play for ages
Just BSOD again
On my phone now
It's better to do it right now if you have free time cause if this keep happening it can cause to motherboard which can cause alot money especially you had high end laptop
Did it show a code
Yeah it's kmode exception not handled and vgk.sys
Its riot vanguard ive looked it up
thats a common bug
They way people fix it is by turning down performance core ratio using Intel xtu
But i can't do that because I have cpu overlooking disabled
What's the fix
try reinstalling the game
I think only F or K intel series would only work
At least u can see errors i cant when i play games just a black screen then restarts
I have multiple times
Clean reinstall the way they tell you to
At least you can see errors
Yeah but it doesn't matter because I still can't fix it
Damn
It does because you can see the errors and i cant 😭
@VANGUARD what do i do bro
Is that dog yours i want a shiba dog
Yeah but that's probably just because your thing is old, mine is 6 months old and breaking down from valorant of all games
Yeah, hes half corgi half golden retriever
Awww
This is how my optimization in idle
You could get low as mine to but it's gonna take very long to do optimization
Does it matter though
Man i wish i had optimisation like that
It's not that my laptop isn't powerful enough, i run ark ascended perfectly fine
It's just riot vanguard messing up my system
i love pizza 🍕 🍕 🍕 🍕 🍕 🍕 🍕 🍕
Yes it can matter especially if you running many applications
@VANGUARD
do u?
I guess but that's not the issue I have
Also i suggest don't use opera gx since it use alot ram 🙏
do i have freedom of speech
i am become free will
Alright yeah I got it but then it don't really use it for anything specifically
do not disrespect my opera :val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter:
it only bade because it is not used by al people l
:val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter: :val_Hampter:
Edge > opera gx in my opinion
Not ram intensive also has good security
you are wrong
:val_Hampter: :val_Hampter:
i know everything
No it's not
Yeah I used to use edge before too ima switch back
It's has alot spyware bro 😭
When im idle am i cooked
5 years
Laptop
you not a good hampter i can tell
:val_Hampter:
Mine 17% i could get to deeper if i wanted to
:val_Hampter::val_Hampter::val_Hampter:
@mink man you said the vgk.sys thing was common, do you know how to fix it
no i seen a lot of people crash due to it
Is mine bad for idle ?
For 20% still fine but i have learn something like this optimization cpu and gpu when i was 14
You could go deeper honestly
I even sometimes hit 16%
yes my laptop is old 5 years old
And i can run heavy games like outlast trials
I am trying that now
Ima go eat dinner and get back to rhis
Weird thing is that, i didn't do this thing but my vanguard still work properly
Yeah but that's how it is, a lot of people don't have any problems and a lot of people have to do extra steps to get it to work
In the beginning I was somewhat grateful that this experience is helping me learn about computers, I learned a lot from trying to fix it but its been over a month and a good few people have tried to help and i've looked online and still found no solution
I'm hoping this will be the one
Same and i got a 5 year old laptop
Doesn't everyone say omen has terrible build quality, just HP in general.
Yes
But maybe the actual use of it is good
My roommate has one and the keyboard is broken so he has a wireless keyboard he just puts on top of the regular keyboard when he goes to class
That's victus. I have classmate own hp omen 16 the weight the lightest one i ever experienced compare any other gaming laptop, and the build quality atleast has decent upgrade.
Oh yeah there is custom mode if you want best performance in lenovo vantage
The power button color should be purple
Yeah I use that
Oh yeah did you know your legion can go to advanced bios there alot overclocking option just by pressing fn + R + N + f10 enter
Works on lenovo loq and ideapad gaming
Do i need to restart it or what
Like restart pc
WPIManiacMagic
YouTube
Lenovo Slim 7 2023 advanced bios unlock.
Lenovo 2023 Slim 7 Advanced Bios unlock.
also use the keyboard for bios navigation cause the touch pad in bios is terrible.
Works any other lenovo gaming laptop
Remember some people need take mutiple try to be able enter advanced bios
I just tried this and its not working
You need mutiple attempts
Ohh ok
I been doing this for long now and notning
Oh yeah i mistakely press space but it should be fn + N + R and don't press N and R same time, also when you press f10 immediately press enter and press f2 and it's should be enter advanced bios
@mink man should something like this
I know im trying to do it
Its just not working
Do i need to spam f2
It's should be working cause it's not easy to do it
This is my first attempts and month ago it took me 10 times
Yes you should
Just press f2 before brand logo comes out
Mby my laptop is to old
If you got any issue entering bios just reply me
Advanced
Well im in normal bios
But i dont see advanced
Have you press f10 and enter keybind?
What is keybind
So basically press fn -> R after that don't press same time With R and N, and then press N. Once you done press F10 and just press enter keybind immediately and press f2 it should be entering advanced bios
Im trying and its just not working
That's weird because there alot option in there to boost your performance
I have a ryzen 7
Leigon
Maybe try rewatch the YouTube cause i see the comments most of them work
RCGM tutorials
YouTube
Lenovo Slim 7 2023 advanced bios unlock (2025)
Lenovo Slim 7 2023 advanced bios unlock - advanced BIOS Lenovo Slim 7 2023 - Lenovo laptop bios unlock advanced settings - lenovo advanced bios unlock - lenovo slim 7 2023 advanced bios unlock
Lenovo Slim 7 2023 advanced bios unlock #lenovo
© RCGM tutorials 2025
This one give more detail
It works on any type legion to
Mby my laptop is to old
Ty for trying to help me though nec
np
I have officially ruled out issues with my CPU from that 13th 14th gen ruined cpus
Intel said they have fixed with those 13th gen and 14gen but probably it only work in new current version.
It's was few months ago around October or November i think
2024
Yeah but I got it in September
I know the updates should have fixed it but I wanted to be sure
Yeah a lot of the fixes i'm seeing is turning down performance core ratio down to 54 or 52 from 56 or 55, but XTU doesn't even let me do that and it's already set to 52
So I don't know what I could possibly do
Yea, laptop processor are different compare desktop. And usually limit almost all feature that usually comes in desktop.
So now what 😭
You want taking reinstalling option? I know this sounds like crazy but it's best way to get rid of bsod.
Even if you choose keep my files option bsod would most likely be fix, as long you don't change crucial part of windows system/folder.
Reinstalling windows?
Yes
Can you walk me through it please
Also I did try it
About a month ago
Because my windows randomly got corrupted
It fixed the corruption and the sfc /scannow hasn't shown any problems any of the times I ran it
Here
oh yeah btw
there 2 option in each 2 phase
you want me to explain it?
What timezone are you?
currently 4:02pm in southeast asia
Damn
almost night 2 hours ahead
3:08 am in texas, united states
what time you can do reinstalling windows?
Tomorrow after classes, probably around 5 pm
im going back to home after 1 more hour
Maybe around 7 pm
Where are you now
7pm night?
Yeah, 8 hours ago
currently live in indonesia but my mom was raised me in philippines so im currently move in indonesia for study
This was sent at 7:30 for me
No i mean you said you're going home, are you at college now?
could you do at 6 pm or 6:30pm cause this might take while and i have to prepare for my study
Yes of course
Thank you for helping me
yes
you're welcome i have been helping type like this since 14
Just to make sure. For me this message was sent at 6:08 pm
How old are you now
18
I'm 19 💀
Damn i need to learn more about this stuff
we almost same
But yeah this was 6:08 for me, does that time tomorrow work for you
i also do coding since playing games not really relevance to me, i mostly play in console during weekend or any holiday.
Oh i see that's cool
Alright I'll be ready to rest my laptop at 6 tomorrow
?
I'll be able to keep most of my files right?
i'll try communicate with you guys since im also learning something new while coding
Sorry, I was using your message as a timestamp
Its alright just turn off reply ping.
technically yea but im not sure most of them can be all save or not. Since i use 2 ssd which not affected my backup and other games
@Krishyfishy oh yeah, i forgot to tell cloud install can be longer than local reinstall in 2nd phase option when reseting pc. But both of those have different pros and cons
I'll just do local
Is there any reason I should do cloud
Local i don't need anything external right I can just press the button and that's all
Sure, I'd you want to do this another time that's fine, I don't want to reset my laptop and be abandoned lol
The good thing about cloud is that it's mostly likely won't cause any issue, since it act like buying new laptop, Once it complete it.
For local it's only reset like windows service windows setting and windows folder that necessary for operating system, but this usually don't reset wallpaper it's just that what i know but i could be miss something about local reinstall. Since im used to cloud reinstall
The cloud install can be 2x longer but it's worth the wait tbh
It says you need 4 gb, what's that about?
Yea, laptop now getting so expensive especially nvidia release new 50 series gpu
I dunno what's going on with my storage since I have 300 gb extra storage taken up with no apparent cause
I have 300 of apps and I don't know where thr other 300 is coming from
That it's process of reseting the pc if i believe
So i should do cloud reset?
And if i do the keep my files and cloud reset what exactly do I lose and keep?
For me i personally do cloud reset if your pc have crucial problem especially bsod.
Also do i need another drive or something or can I do it with just my laptop only and no wires, no disks, no extra sd card
It's optional actually but i think you could redownload them back, and lets be honest we don't want our laptop get windows bsod.
Windows can sometimes give bloatware
Like randomly
What do you mean
If you don't know what bloatware is. It's applications that pre install when you buy new device or reset pc. Which kinda annyoing since you need delete it 1 by 1 but it's worth of the patience
No what do you mean by this
You don't need another drive to be able reset windows or reinstall since your main ssd is part of where components windows allocated path
Ok so I need my laptop and that's all, ok good
So I'll do the cloud reset and keep my files option
Is this random bloatwarw thing why I have like 300 gb randomly of extra stuff
Bexause it wasn't there like 2 weeks ago
I thought it was because of crash dumps
Cloud storage will rarely affected to bsod and most gamer don't really like that.
Install*
Cloud install won't fix it?
Because I tried to open a crash dumps once on notepad and it said it was like 1 million lines
It will highly fix it compare reinstall local
But it's 2x longer
What do you think the chance of fixing it is
Thats fine, I'm wasting hours on trying to find a fix anywau
It will fix automatically as long you don't change of windows folder or file system operation
Yea that's point of cloud install than local reinstall
What does that mean
The first i usually do in windows when reset is update vantage and then nvidia after that remove/disable unnecessary settings
Ok stuff is just getting complicated
So windows will scan of your system and will be automatically repair and you don't need manually by yourself just to figure out 1 problem
I gotta go to bed its almost 4 am
Before thoigh let's just simplify it real quick
Alright have take nap
Tomorrow at 6-6:30 pm for me
Ill be ready
Alrighr
And I'll be on my phone to communicate
Reset my laptop with keep my files amd cloud
I don't know why but i like helping people type like this so i can teach it
And this should hopefully fix my bsod issues
Thank god for that bro 😭
After I do the reset, ill go to lenovo vantage, Nvidia app, and windows updates to update everything
Then I'll delete thr random apps that come installed, the random bloatware and such
And hopefully my bsod will be fixed and my game will run properly?
I see alot valorant player ignored one major settings that can be crucial to their device.
What setting
Should have fix also don't push your cpu limit or gpu cause it can also instability even bsod. I even set it to default setting on both of it
It's system32 i see many people mistakenly delete those folder
I dont think i have done that
Yea you shouldn't delete it
I never randomly deleted folders I only deleted stuff I saw in guides and that was all after the problem started anyway
How would I push my cpu?
Valorant is an easy game to run especially for my laptop
Lenovo vantage is already enough for overclocking
You don't need 3rd party software apps to improve performance
So im fine basically
I domt overclock
Alright 6 pm tomorrow
Yes, unless you really have higher refresh rate monitor like 540hz
I'm going to sleep now it's 4 am and I have class in the morning
Thanks for your help
Yw
@Krishyfishy oh yeah how long is your school usually
My classes are over I'm going to have dinner now
I actually have a lot of homework I don't think i can do it in 1 and a half hours
You can use gpt for it, i usually do often when im more focus other program
Nah i want an actual opinion
Alright, just tell me when you can reset windows
Alright thanks
@Krishyfishy hey i can help you reset windows if you want now
I still have a lot of homework, I should be ready in 2 hours if that is still fine for you or I could do it tomorrow
oh wait i have idea
why you don't reset windows while doing homework
Because I'm using my laptop to do the homework lol
you don't have secondary laptop?
No
hopefully you got new one for work
Why
it can be good in certain situation
I never needed one before, my laptop is just getting all these BSOD now from this stupid riot vanguard
Someone said this on a reddit post yesterday, do you think it would work?
xtu it's not recommended if you do not know what doing. usually lenovo had pre installed intel xtu
Yeah but it solves the problem for everyone
I just don't want to have to do it because I don't want to lower my performance core ratio if it'll ruin my performance
How long do you estimate the cloud reset?
You said twice as long as regular reset but how long
this one
the one you downloading is the application of xtu
You said resetting my laptop should solve the problem though right
yes i even reset 30 times in my own laptop/pc
Why did you do it so many times
i also overclock my vram and ram to get best boost frequency
im because used to it when i was 14 like i said before
Yeah but did you have that many problems with your laptop that you had to do it so much?
not really only 1 case where it affeted motherboard and so far there still no issue
So you just reset your laptop for fun?
bro
shes lying
she fucked my valorant
it's not for fun
What
she made it crash
over and over
made me delete a driver i needed
i did that by purpose sometimes windows giving unnecessary app
did i even told you delete driver?
i was saying update driver not delete
no
u didnt
@KRF Revenge how did you fix your game
what do you mean "u didn't"?
reinstalled it
its still ass
im still fucking spiking to 1;3k ping sometimes
no wonder why
Still crashes?
nah'
just bad ping like before
Do you know how to fix my issue
im 6 ms and then randomly for couple rounds 1-3k ping
what is it
BSOD kmode_excpetion_not_handled and vgk.sys
What internet provider do you use? Dodo by any chance?
Changing those will not fix your issue
It’s either your isp or your router
no
I feel like thats an internet issue
how to fix cause im on nbn 1000
it only started happening after update tho
never happend before
Why do you keep suggesting the same thing for every single problem bruh
Like literally for anything you’re making them disable random shi and services
@Metamorphosis @KRF Revenge @Kris do you guys know how to solve my issue then please i've been struggling with it for over a month now
You can create a ticket to riot
Either they’ll see if the problem is on their end, if not you’ll need to contact your isp
i used to have laptop what is it
Lenovo Legion 5i
whats problem
I unfortunately do not bro sorry
BSOD
Bsod
Kmode_Exception_Not_Handled is the error
And vgk.sys
No problem, thanks man
and its just blue screen
Have you contacted support tho?
What
have u cold reset ur laptop?
Yeah for weeks, they just give some thing and it seems like it might fix it but it never does
Like factory reset?
so what do you want like? everybody have difference prefernce and suggestions, i don't even force or anything.
Reply to the ticket & let them know it wasn’t fixed
nah cold reset
Yeah I do and then they say to try something else and that doesn't fix it either
Multiple weeks of this, I even started multiple tickets to try more things faster and it doesnt fix it
What's that
hold power button for 1 minute then let go for a minute
then hold for another minute
then it comes up with manufacture and stuff
let it load
and the reset laptop
So I reset the laptop
no
okay lemme explain better
you need press shift while rebooting to get inside advance reset windows
step 1 hold power button 1 minute
step 2 wait a minute for it to reset
step 3 hold it again for a minute
step 4 let everything load schould come up with a diffrent screen
Step 5 normal reset laptop
What do you mean in step 5 normal reset laptop
We understand that however suggesting to reset players PCs or asking them to disable services for some commonly fixed issues ain’t the way & sending a screenshot with you coding html using the AI bot doesn’t help your case (no offense)
no fuck nec she said delete it now she saying she never said that
Is that a factory reset or just standard restarting your laptop
normal
So just a restart your laptop
What would that do to fix the issue?
its cold reseting it
If I have a commonly fixed issue do you know the solution 😭 im dying here
it uninstalls everything and reinstalls it
aswell as cleaning everything
How long does that take
So you get the BSOD after starting Valorant, right?
Also I just looked it up and it says you have to unplug your laptop and take out the battery or something
Yeah in loading screens and queues
what wrong sending screenshot while coding?
explain
@Nec stfu
In the support ticket did u send them your riot game logs?
Yeah
5 minutes
What about your Minidump logs after BSOD?
The first time I sent a ticket they asked I sent it the dude said they applied a fix and are confident that would solve the issue, and it still kept happening
Yeah I sent the riot repair tool logs
Even tho they are clueless about this matter, all you can do is go back and forth with the support team
i don't have problem with you is just that you immedietly delete it.
It’s not from the riot repair tool
Actually funny enough, I have attached rrt logs every ticket and they haven't even acknowledged them since the first ticket I sent even though I specifically say "i have my riot repair tool logs attached in case it may be of assistance"
you told me too u fucking downie
Send them these logs in the ticket & pray to god they can help - https://support-valorant.riotgames.com/hc/en-us/articles/39084027536787-Gathering-a-Minidump-After-BSOD
VALORANT Support
Gathering a Minidump After BSOD
If running a Riot game is resulting in a BSOD (Blue Screen of Death), then gathering a Minidump and including it with your ticket might help us figure out your problem more quickly.
A Minidump is a...
what do you mean? i said "update driver" not even fucking delete it
They have seen the logs
Yeah I still am but they haven't managed to fix it in over a month so i've been simultaneously trying to do it myself as well
Most definitely does not provide any information regarding the bsod
all u can do is just send the logs atp
and pray
Delete what
Of course
Ahh
soo
what now?
@Nec
shit liar
Ok yeah I have a few minidumps
Send them in the support ticket
Ok I will
😭😭😭
Receipts is crazy
.
Wait so no one knows how to fix this issue?
i told u
HPET IS NOT DRIVER IT'S ONLY DISABLE TIME ZONE.
cold reset it
Make sure you inform them that they’re your Minidump after BSOD
not what u said bud
@Metamorphosis I see you helping and solving like everyones problem in this server, does no one else have this kind of problem?
it's doesn't affected to driver even i disable it
Ok I will try that when i finish my assignments
Hey guys
it does fucking idiot
Do you remember the solution jidat sent you
Wait @KRF Revenge for cold reset do i need to unplug my charger and remove battery
Why are you guys arguing come on where is the peace at
Reduce Performance Core Ratio using Intel XTU
no
Ok I will thanks
hey krishy are you still crashing or nah
Yes, I think that’s the only known solution IF IT WORKS
I don't know whats goign on anymore I dunno shit about computers
smh? i get 20 pings and not even fucking affected to my driver
Same bro i played league for 2 hours and no crash or nothing
i am a teemo main
Damn, too bad laptop has cpu overclocking disabled. It might be possible to do it in BIOS but I'm frankly scared to mess with that. Also, everyone is turnign down their ratio from 56 or 55 to 54 or 52, but mine is already set to 52 so I don't even know if I should turn it down if I can
I don't play league bro
Rip
Let’s be civil here
Yeah I don't want this channel taken down I need help 💀
Peace and love brother is needed here come on
lets not make this community toxic
Bro we need to help krishy he has a chow chow dog they are gangster dogs
I agree with this statement
Did the arguing stop
Yeah everything stopped
@KRF Revenge attempting the cold reset now
Following these steps
This is hella funny :val_KekwSob:
Yea laptops have it lower by default
Yo bro have you possibly found another solution 🙏
Try contact lenovo support with phone number it's best way to fix, it took me only 3 days for my lenovo fix it on there.
Ok i will tru that tomorrow
Its 4 am
Not saying you should disable it, but no in no case will it break your pc.
hpet is just
nvm
Oh yeah if i remember lenovo service probably gonna give you original part components of laptop like cpu or other else if get broken and you don't need to paid.
Since it still under warranty
I ran hardware scans it's all fine
I have done like this many times, but the problem it doesn't scan my motherboard. And turns out it got burn in, so lenovo replace me with new laptop since it got issue with manufacturer build.
How do you identify that
I teardown of back case of the lenovo, i see small burn almost near cpu and ram. So i go to lenovo service immediately to take action for repair, 3 days later it got fixed. (It's also depends what cause it to break)
My laptop is still new and everything else is fine I know that's not the issue
My laptop also new i have bought it since 2024 oct 20 but after new year it suddenly broke the motherboard part
Still everything works fine except for vanguard so I still know it's not the problem
You can tell it in lenovo service to, i know it's not available every country. But in my country there is option to ask download/repair something for free they will take care of it.
I don't have ine near me but it's fine
hey krishy do you also get this update?
I'll check when I get back to my laptop
Give me like 30 minutes
alright hope your laptop get quick repair
Thanks
Did it make any difference
I have updated hour ago seems like getting improve performance in my laptop
Haven't tested it yet
I still got bsod before I could even start the game
These steps didn't do anything
And bt that I mean I followed them and it didn't even turn on when I held it for 1 minute
@KRF Revenge
it shouldve
cold reset it
it might be diffrent for ur laptop
I thought we had the same laptop
When I look up a cold reset it says a cold reboot, and you have to remove the battery
You need actually press shift while rebooting to enter advance reset
Not part of his instructions he wanted to do something else
I never heard of cold reset before, The only thing i remember is factory reset.
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What
does uninstalling vanguard help most of the time?
and redownloading it ofc
Hey i played valorant for 3 hours no crash today
Didn't help me
When i uninstall vanguard i stop getting bsod but if I reinstall it I get then again
@Krishyfishy
I played for 3 hours today
Nice
Your bsod stop, when you uninstall vanguard?
When i uninstall vanguard
Thats why I'm saying it's vanguards fault
@.acwr @Jidat @KP Revenge I tried doing a clean reinstall of the game, uninstalled everything riot related using revo uninstaller which they recommend and used the sc delete vgc and vgk thing and now i'm bsoding literally fucking downloading the game
I can't even download the game with bsoding and its still from vgk.sys
I didn't even know that was possible
Hey krishy
Did you fix it
Well i now have it downloaded
But same problem
I dont know if I can even fix it anymore
I am going to attempt to reset my laptop now
Cloud reset
Hopefully this works, it's dont know what else i could possibly try
Somehow it didn't work
Rip
It worked yesterday it played for like 4 hours nothing happened
Today I reinstalled some of my old apps like discord Netflix steam spotify
And i got 1 bsod
Only 1 before i opened the game after that I played 3 games and no problems
I dunno
I'm hoping that's a rare one but I dont know
It was perfectly fine yesterday though after the reset
Ots possible that one of these apps may be incompatible