Unable to Add Domains
I noticed on cloudflarestatus there is a reported incident with billing but the updated time on that post seems to say October 2024? When attempting to add domains to my Cloudflare account I am getting Internal Server Error banners. Can someone please confirm whether there is a known issue being investigated and what the estimated time of resolvement is?
7 Replies
Am I being unrealistic in presuming this would have been sorted out sooner? This functionality has been broken over the entire weekend
Hey @rehat take a look at this and see if it helps: https://developers.cloudflare.com/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors/
Cloudflare Docs
Troubleshooting Cloudflare 5XX errors · Cloudflare Support docs
When troubleshooting most 5XX errors, the correct course of action is to first contact your hosting provider or site administrator to troubleshoot and gather data.
@Tanmay Kapoor I am providing errors to help you debug why the billing page is returning a 500 on load! I'm not carrying out any actions except for the navigation to web pages. I've been trying to add a domain to my account and am unable to do so. Are you able to raise a ticket I have created to expedite this request, please?
My ticket number is 01420128
Hey @rehat, your ticket is already under support and you would have received an email to see the latest updates on your case.
@Tanmay Kapoor Well that’s not true — I haven’t received a response
@rehat I can see the email is sent to you on 9th March. Can you check your spam folder maybe? The email would have come from 'Cloudflare Notifications'.