Need a Way to Get Cloudflare Support to Respond – Locked Out Due to 2FA on Expired Domain
Hey all,
Hoping someone here has an outside-the-box solution. We’re dealing with a situation where a domain expired because the auto-renewal card on file was expired. We’ve since updated the payment info in Cloudflare, but now we need to complete some actions in the Cloudflare portal to renew the domain.
The problem? To do that, we have to click on an email link for 2FA… but the domain is expired, meaning the email isn’t working, and we can’t receive the 2FA link.
We’ve submitted a support ticket, but Cloudflare’s response is super vague—just saying they “typically” respond within 24 hours (Mon-Fri). We’ve been hammering them with comments, basically begging for help, but we’re getting radio silence.
We’ve tried everything we can think of, including calling their ransomware hotline (desperate, I know), but it just told us to leave a message. Does anyone know a backdoor way to get a human on the phone or escalate an issue like this?
Any advice would be a lifesaver.
1 Reply
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email