Refund Request, Riot Games Support Website not working
To whom it may concern, I am the owner of the account vanquish #37ace.
The email registered to that account will be provided to any VALORANT worker that can help me. I recently purchased $20 worth of VP, to buy something from my night market, but it expired, I missed the window to purchase anything, and I no longer want the vp and would like a refund.
As for the Riot Games support website, it seems every time I open it after logging in to specifically MY account, it shows the page in the image below with this link: https://login.playersupport.riotgames.com/error?error_code=CLIENT_ERROR
Anytime I try to press "back to support", it goes to the page:
https://support-leagueoflegends.riotgames.com/hc/en-us
for maybe a second, before automatically redirecting me BACK to the page in the image below with the link:
https://login.playersupport.riotgames.com/error?error_code=CLIENT_ERROR
I am willing to provide a video if necessary, but I would also like to mention that I am fully aware it has nothing to do with my computer, hardware, or wifi. I tried logging in to riot support on my cousin's computer at a completely different address, and I got the same result. However, when he logged on to his account, it seemed fine and he was able to go through the support page with ease (never seeing the screen in the image above). We came to the conclusion that my account may be flagged, but I am unsure of the circumstance. Please, if anyone can help me out, it would be greatly appreciated.
Thank you so much.
40 Replies
Also, I've emailed riot support at their support email
The message above is almost the exact same as the email I sent them, minus me providing them my last four digits of my card number. I received an email back with a ticket number: the request number is #111701326
I can't help but notice the email providing this is different than the one I emailed
Please if anyone can help me out, it would be greatly appreciated.
I have more info but the server is blocking my message because I'm putting the email lol how pathetic
I have more info but the server is blocking my message because I'm putting the email for riot games support lol
The system is probably down just wait a bit. Unspent VP is gets refunded easily from what I know unless it was a gift card.
I said my cousin did it with his acc and it worked fine, it can't be the "system being down" when it works fine for others
@Riot Schmick
@ace Are you still having issue?
yes
I can show you literally whats going on
and log in to 2 different accounts and show you the difference if you want me to screenshare or something
its obviously an account thing, not hardware or ip based
Do you happen to have a VPN enabled? Did you try using another browser?
You could be blocked from support
No vpn, I tried safari, google.
Like I said, my account is clearly flagged
if you read the thing, I said " tried logging in to riot support on my cousin's computer at a completely different address, and I got the same result. However, when he logged on to his account, it seemed fine and he was able to go through the support page with ease (never seeing the screen in the image above). We came to the conclusion that my account may be flagged, but I am unsure of the circumstance. Please, if anyone can help me out, it would be greatly appreciated."
I got phished on another account of mine a while back, like a year ago. but that still wouldn't explain why THIS account is flagged..
Did you try clicking “can’t login to support”?
Yea it leads me to a 404 not found page
it shows that for a few seconds, then goes back to this page: https://login.playersupport.riotgames.com/error?error_code=CLIENT_ERROR
Yea, I would say the account is blocked from support. There’s not much you can do about that.
maybe the website is down or something
im not sure
but try now i guess
try again?
it's working fine on my end
are you maybe using a vpn?
that shows for me asw
;valsupport
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
does this link not work?
wait so ur accounts cooked
No. I said that in my original post
It works until I log in to MY account specifically
I'll show you rn
Is that how u sign into the riot client?
Maybe you created your account through like Google or smth
Facebook possibly
Just a guess
Naw
It automatically did that for some reason
I don't have my Google account or Facebook account connected to it
Only my Gmail
For the email on the account
I created them as RIOT accounts
Have you changed your password
Its a stupid question but necessary one
Yep
I tried just about anything and everything
No like are you signing in with the new password
Cuz it might not have been saved to the apple phone thingy
@Metamorphosis do you have any ideas
Yes I am man
It’s def an account issue
It wouldnt have went to that page in the first place
Yo mb bro I’m jus tryna help
If I had input the wrong pass
You're good
I'm just really frustrated at why my account would be flagged
I mean I've tried everything bro, literally tried using a whole other pc on a different nework
Twice actually
Once at my cousins place and another time I had my friend in new jersey screenshare him logging in to support for me
It did the same
But I told him to log into his account right after
No problems
He was able to get through easily, same with my cousin
The weird thing is that accounts that are caught hacking and perma banned still have access to the support site to have the option to appeal their ban so it’s weird if you can’t even access the site.
Lmao right
Its not as bad of a problem now since I got my refund. I made another ticket on an account that DID work
But I'm still unable to log in which sucks
You should ask support and see what they do
I did
Everything I wrote up there
I put in that ticket
Huh
Damn bro
But they only responded with "your refund has been succesful
See that's all the said
After all this
And then they just closed the ticket
So I made another one lol
Was the VP deducted from your account?
Yea