Unable to add domain to account - possibly old unpaid orphaned account?
Hey folks,
Just bought a new domain (flux.inc) , and on adding it to the account, get
"could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
There's no billing issue with my account, but I suspect the old owner has an unpaid bill on an account with this domain (I added a credit card to see if that would help, nope). No reply from support. Curious if anyone has any work arounds? Adding other domains works fine!
4 Replies
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
I'll sooner be dead, there's threads on here with the same issue that have been raising tickets and begging for assistance for months...
its unfortunate but we cant help with billing here. we would if we could
😆