I want to use my one time refund but don’t know how.

I want to refund a knife I’ve used in game and upgraded. So I looked it up heard about a one time refund for one skin per account. But when I submit a request I always get a robot that tells me the same thing. I want to know where to go to use this one time refund or talk to a human. The picture attached is the message I have received for the last 3 tickets.
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4 Replies
Kris
Kris3d ago
VALORANT Support
How to Request a Refund | VALORANT Player Support
Wondering if you can get a refund on an item you purchased in VALORANT? Only unused in-game content and unused VP purchased within the last 14 days are eligible for a refund. In-game content counts...
Ethan L
Ethan LOP3d ago
Thank you, unfortunately I don’t think I can get the refund as it says I have no eligible items, I assume it’s because of me purchasing the item a month ago. Still thank you for your assistance.
Kris
Kris3d ago
No problem!
Metamorphosis
Metamorphosis3d ago
Also, skins that you have upgraded with radianites or if you played any match with it, it becomes non refundable

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