vanguard issues. help!
vanguard says it requires tpm 2.0.. even though the pc's running windows 10 and it doesnt support tpm
50 Replies
Press windows key + r
Type msinfo32
And show ss
Press windows key + r
Type tpm.msc and show ss as well
Do you know how to enter bios
Restart your pc and spam F10 key
And use your phone to text here
alright im there
Show pic
Can you take a clearer pic and show full screen
theres nothing else
Click on security and show pic
Show advanced tab rq
Here open device security show pic
that one's hardware related
this is system security
tried turning off virtualization but it didnt work
That’s for vbs
It’s already disabled, then why does it show enabled
In msinfo32 :susdge:
i have absolutely no idea
this pc is a pos its a friend's
my pc since 1953
So have you played on a different pc before with the same account?
that can make a difference?
If that pc had tpm 2.0 support then yes
we've tried another account
didnt work
Another acc as in which was also played on a different pc?
yes
tk is my friend thats having the issue
These restrictions are account based
Ahh
Exit bios now
oh thats odd
You can contact riot support
its almost 2 days with this isuue
And tell them your pc doesn’t support tpm 2.0
;valsupport
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
It won’t go away unless it’s enabled
You can play on a new account
i played valorant on this pc for 1 year
alright thanks for the help
Ok, but have you logged into a different pc with THAT account, or did you let someone else play?
trying that right now
on a different pc with tpm 2.0 enabled
It will work on that pc
But if you try to play on your current pc again, you’ll still see the restriction
oh
so we have to tell riot to disable tpm requirement?
Yes
alright i appreciate the help thanks
@Metamorphosis hey
riot got back to us but they told us to do what every reddit forum or youtube video told us to do
disabling vbs
And did that work
no
still asks for tpm
ill try contacting them again
Press windows key + r
Type msinfo32
And show ss
Alright
nothing he could do but upgrade to a newer pc apparently
so you now cant play valo unless your pc supports tpm 2.0??
You can play on a new account