How to contact "account manager" (that we don't have)
We're trying to use R2 on our account (we spend more $4000/month on CF) and it says "To enable R2 contact your Account Manager."
We contacted support, they gave us a non-sense answer (clearly didn't read the request) and nothing was solved, and issue was closed.
How do we get in touch with a human who can press a button? This is rather urgent.
9 Replies
are you on an Enterprise plan?
We were, but currently are not (since CF sold us features that did not actually exist so we had to terminate). This likely left our account in some weird limbo state. We have other CF accounts where R2 is not gated.
Ticket IDs:
- 01404219
- 01404214
For reference, this is what we see.
yeah that's going to make it tricky, I'd have to check if R2 without enterprise is really a thing yet
and yes, the process of de-enterprising an account is... not as smooth as it should be
oh if you have it on other accounts then I guess it is and you're just caught up in enterprise billing entitlements. that sounds fixable
Hi @Yegor you should be able to self-serve R2 now
if you find anything else that's weirdly stuck, be explicit about it being an ex-enterprise account because that's a big hint about what's going on. support can fix it once they realize what happened
Can confirm I can now create buckets, self-serve. Thanks for that.
Unfortunately L1 support is borderline useless, it felt like it was a poorly configured bot that sent us a link to the docs that were not relevant here. Is there a way to reach L2 support directly somehow?
Glad to hear! I think it was just the lack of information as to what you were seeing. As Austin mentioned if you run into anything similar prefacing the ticket with something like "Ex-Enterprise account" would be helpful
Will do, thanks for the help folks.