could not run legacy post zone Erorr helppppp
"Hi, I’m getting this error when trying to add the domain as shown in the image. I’ve added a payment method, but I still can’t select the free plan for the month.
10 Replies
Hi. If you are receiving dashboard errors when attempting to make modifications to your subscriptions and services, please note that you may have an unpaid invoice that was previously hidden that can be paid using the following steps:
Log in to your Cloudflare account
Click on “Billing”
If you see an unpaid invoice click on it
From within the invoice, click the “Pay Online” link
You will then be redirected to the BIlling system where you can proceed with your payment
Once the payment is made you should be able to make any desired changes to your subscription including downgrades and cancelation that are in adherence with Cloudflare policies
if the issue persists, please open a support ticket
?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
Hello, I recently opened a support ticket, but no one has responded and my issue is still ongoing. I don't have any invoices. What should I do? This is the first time this is happening.
I am waiting for a response, it's very urgent.
the previous owner of the domain might have unpaid dues w/ cloudflare
Previous owner doesn't have any invoices, but the domain is attached in the same way as mine, with the same setup. Could it be from them during the setup phase?
??
Can you please send me the ticket number?
Where can I look?
@Vero sorry for the tag
Log in to your Cloudflare account.
Select My Activities - All Tickets from Support dropdown.
Select your account if needed.
You will be redirected to the portal where you can see your tickets
transferred me to a place like this
Cloudflare Docs
Cannot locate dashboard account · Cloudflare Support docs
We are making some improvements to our support experience. This could be causing a temporary issue linking your dashboard account and your Cloudflare Help Center My Activities sign-on information.