36 Replies
;network
-# to be reviewed
NRI - Network Related Issue - Lagging due to slow upload speed?
If you're experiencing ping spikes despite good internet speeds, consider that online games require both download and upload bandwidth. With 250 Mbps down and 10 Mbps up, your upload speed might be insufficient, especially with multiple devices. A consistent upload speed for gaming should be around 45 Mbps or more. Bandwidth is shared among devices, and routers may prioritize certain devices (QoS).
Remove Unused Devices:
1. Access your router's portal to manage device connections and prioritize your gaming system.
2. Open CMD as admin and run ipconfig /flushdns
2. Restart your router and modem.
Check Internet Speed:
If speeds are below 75% of your plan, contact your ISP.
Test speeds at SpeedTest.
Constantly disconnecting from wired ethernet / WiFi:
Replace damaged ethernet cable.
Restart router (ISP may have issues).
Update ethernet drivers (find on your motherboard's support page).
Consider a PCIe network card if the onboard network device fails.
Ensure ethernet adapter supports the router's link speed.
Set a Reliable DNS:
1. Open CMD as admin and run:
2. Note the lowest round trip time in ms.
3. Go to Network & Internet settings and set DNS server assignment to manual.
4, Use the preferred and alternative DNS with the lowest ping:
Example DNS servers:
```94.140.14.14 - 94.14
;van9003
-# pending
Secure boot not enabled
:valExclamation: If you need to enable TPM, these settings are managed via the UEFI BIOS (PC firmware) and vary based on your device. You can access these settings by choosing: Settings > Update & Security > Recovery > Restart now. From the next screen, choose Troubleshoot > Advanced options > UEFI Firmware Settings > Restart to make the changes. These settings are sometimes contained in a sub-menu in the UEFI BIOS labeled Advanced, Security, or Trusted Computing. The option to enable the TPM may be labeled Security Device, Security Device Support, TPM State, AMD fTPM switch, AMD PSP fTPM, Intel PTT, or Intel Platform Trust Technology.
-# These solution have been provided by COMPREADY:cr:
;van1
-# to be reviewed
Game failure
:valExclamation: Valorant hasnt be properly uninstalled. Please start by uninstalling all valorant related files, then vanguard, then valorant and then riot games.
Search CMD and click run as admin:
-# These solution have been provided by (COMPREADY)[https://compready.gg/]:cr:
I can't understand anything mess of a tutorial
;val104
-# to be reviewed
Connection Error
:valExclamation: Check your internet connection/contact your ISP incase your disconnecting. Also go ahead and
Please start by uninstalling all valorant related files, then vanguard then valorant then riot games.
Search CMD and click run as admin:
-# These solutions have been provided by COMPREADY:cr:
I’ve already sent a revised version to Frdg
Alright
;van102
-# to be reviewed
VALORANT has encountered connection error. Please relaunch client to reconnect
Please start by uninstalling all valorant related files, then vanguard then valorant then riot games.
Search CMD and click run as admin:
Then Reinstall VALORANT.
-# These solutions have been provided by COMPREADY:cr:
;secureboot
-# to be reviewed
Vanguard constantly crashing? Secure boot not enabled?
These steps should help with Secure Boot and TPM errors:
Before we start, please try uninstalling Vanguard, VALORANT, then Riot Games, and reinstall.
Alternatively, search for "TPM reset in Windows." If that doesn't work: Copy and paste this into CMD (Run as admin): IMPORTANT: Depending on your specific motherboard vendor, the setting location may vary. Look for:
- TPM
- Security Device Support
- PTT
- FTPM
- Intel Platform Trust Technology
These are usually located within CPU Configuration, Security, or Trusted Computing. Make sure these are enabled, along with TPM State. (You may need to select TPM 2.0. AMD users might need to enable NX Mode.) Set Secure Boot Mode to Standard. If after rebooting, Windows still shows Secure Boot as disabled, set Secure Boot Mode to Custom.
Press F10 to save and exit. If this doesn't work: Update your BIOS (you’ll need a USB for this). 1. Type "System Info" into Windows Search, and look for the BaseBoard Product - copy and paste it into Google.
2. Go to your motherboard’s support page and navigate to the Drivers/Downloads section. 3. Download the latest BIOS version. 4. Extract the download and place it onto your USB (make sure it’s FAT32). 5. Go to BIOS and paste this into CMD (Run as admin): Based on your motherboard vendor, follow these options: - MSI – MFLASH
- ASUS – EZ Flash Utility
- ASRock – Instant Flash
- Gigabyte – QFlash
Select the BIOS file and update. Your system may restart a few times. If this guide wasn’t detailed enough for your specific motherboard, search online for things like “How to update MSI BIOS” or “How to turn TPM on for MSI” for more detailed instructions. -# These solutions have been provided by COMPREADY:cr:.
Alternatively, search for "TPM reset in Windows." If that doesn't work: Copy and paste this into CMD (Run as admin): IMPORTANT: Depending on your specific motherboard vendor, the setting location may vary. Look for:
- TPM
- Security Device Support
- PTT
- FTPM
- Intel Platform Trust Technology
These are usually located within CPU Configuration, Security, or Trusted Computing. Make sure these are enabled, along with TPM State. (You may need to select TPM 2.0. AMD users might need to enable NX Mode.) Set Secure Boot Mode to Standard. If after rebooting, Windows still shows Secure Boot as disabled, set Secure Boot Mode to Custom.
Press F10 to save and exit. If this doesn't work: Update your BIOS (you’ll need a USB for this). 1. Type "System Info" into Windows Search, and look for the BaseBoard Product - copy and paste it into Google.
2. Go to your motherboard’s support page and navigate to the Drivers/Downloads section. 3. Download the latest BIOS version. 4. Extract the download and place it onto your USB (make sure it’s FAT32). 5. Go to BIOS and paste this into CMD (Run as admin): Based on your motherboard vendor, follow these options: - MSI – MFLASH
- ASUS – EZ Flash Utility
- ASRock – Instant Flash
- Gigabyte – QFlash
Select the BIOS file and update. Your system may restart a few times. If this guide wasn’t detailed enough for your specific motherboard, search online for things like “How to update MSI BIOS” or “How to turn TPM on for MSI” for more detailed instructions. -# These solutions have been provided by COMPREADY:cr:.
;valsupport
-# Information up to date
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
;errorcode
-# command does not work
;suspension
-# information up to date
:valExclamation: Your Riot account has been suspended. This means you have violated Riot's terms of fair play and/or behavior. For the duration of your suspension, you won't be able to use your account, but you can still create another account to play.
Suspension reasons:
https://support-valorant.riotgames.com/hc/en-us/articles/360044270174-Be-on-Your-Best-Behavior
If you wish to discuss or attempt to appeal an account suspension, you can do that with the link below.
Appeal your suspension:
https://support-valorant.riotgames.com/hc/en-us/requests/new
;bannable
-# Information up to date
:valExclamation: Riot does not offer an official list of which software, hardware, or other modifications may lead to ban. Riot is constantly working on trying to keep the game fair for all players. They stress that any modification that causes an unfair advantage for players, will lead to a restriction.
Learn more below:
https://support-valorant.riotgames.com/hc/en-us/articles/10729504652691-Addressing-cheating-in-VALORANT
;hdd
-# to be reviewed
This is an issue with files loading off of your disk. You might have a HDD. If you do, you should defragment it or get an SSD and place Valorant on it.
Use
windows key + r than type "dfrgui" to check what type of drive you have.
Learn how to defragment:
https://support.microsoft.com/en-us/windows/defragment-your-windows-10-pc-048aefac-7f1f-4632-d48a-9700c4ec702a
Solid State Drives (SSD) and Hard Disk Drives (HDD) are data storage devices. SSDs are usually much smaller, thinner, and offer more storage volume, speed, and efficiency compared to HDDs.
;paypal
-# to be reviewed
Solution 1:
PayPal might be putting restrictions on your account, make sure you check PayPal's support page on why your transaction might have not gone through.
Solution 2:
Many users have found using command prompt to refresh their overall connection helps fix any transactional errors. Open command prompt as administrator and type these commands in order.
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset
Solution 3:
If none of the above solutions or information is helpful to your issue, you can always use your credit or debit card directly, instead of using PayPal. In addition, online vendors have online gift cards for Valorant's premium currency. You can try to use PayPal to purchase an online gift card; most find this to be an effective solution. Note, gift cards are geo locked so purchase them from your region.;region
-# information up to date
:valExclamation: If you have the wrong region listed on your VALORANT account, you can use the link below to change it. This might fix any unnecessary latency or currency issues you might be experiencing.
Change your region:
https://support-valorant.riotgames.com/hc/en-us/articles/360047379834-Changing-Your-Region-of-Residence-for-Your-Riot-Account
;refund
-# Information up to date
:valExclamation: Only unused in-game content and unused VP purchased within the last 14 days are eligible for a refund. In-game content counts as used once it's taken into a game: that means you've reached the loading screen of a match in any mode (including custom games or practice) with that content equipped.
More information: https://support-valorant.riotgames.com/hc/en-us/articles/360045674593-How-to-Request-a-Refund-VALORANT-Player-Support
;recovery
-# to be reviewed
:valQuestion: If you have forgotten your login credentials or your account has been compromised, you can try to recover your account by heading to the link below. Permanently banned or deleted accounts cannot be retrieved.
Account Recovery: https://support-valorant.riotgames.com/hc/en-us/articles/360046229573-Recover-Your-Account
;van152
-# information up to date
:valExclamation: The error code
VAN 152 indicates a hardware ID ban. This ban typically lasts around 4 months. You can appeal and discuss your ban on the official support page by using the link below.
Submit a support ticket here: https://support-valorant.riotgames.com/hc/en-us/requests/newDid u send a revised version of that aswell
I have not yet
;van9003
Secure Boot not enabled
:valExclamation: To verify Secure Boot is not enabled, press the Windows Key + R > type msinfo32 and hit enter > locate Secure Boot and BIOS Mode.
Look for BIOS Mode: UEFI and Secure Boot state: On
If it states it’s off do the following:
Go to Settings > Update and Security > Recovery > Restart Now > Advanced Options > UEFI Firmware Settings.
Navigate to the Security or Boot tab. Navigate the menu until you locate Secure Boot. Enable Secure boot. Save the changes and restart your PC.
-# These solution have been provided by COMPREADY:cr: