My account have been revoked and i think my cloudflare account got hacked!!!
Today i received some very weird emails, about purchases i didn't done, and when i opened i couldn't find anything on the account not the invoices nor the work i have on it!! i need help ASAP
17 Replies
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?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
It’s not working!! The page keep loading and not taking me anywhere
support is the only way to access your account if you cannot login, I would also try incognito mode or another device if you cannot get to the support page linked above
I tried and it’s not work also that’s why i tried to reach them throw discord
@SuperHelpflare ???
we cannot help here with account recovery or billing issues. you will have to make a ticket for either of those issues.
?account-recovery
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
this is the screen i get once i go to contact @SuperHelpflare @andrew | as1003 and that's why i can't submet a ticket is there a support email i can send and email to from the email i have the account with?
these links only work when “Logged out”
the billing links will work when logged in
it looks like you can’t access your account, you have to use the account recovery links
Nothing really works i tried everything!!
I don't think you will be helped in this regard if the invoice has been created. This happened to me, suddenly I see several invoices in my account which are in the Upaid status and without my knowledge my account has been removed and I am not getting any support. When I go to support it says you have to pay the full amount but I did not create these invoices.
Well it’s same but they withdrew the money from my account!!