Support taking too long to respond
My account got hacked and i posted a ticket on 6th feb previously i have tried contacting them and their response was faster but at that time couldnt find the purchase recipts. so they could help me much in recovering my account. But i finally forun my purchase recits and i am trying to recover my account but there i sno reply from the suppoer till now, Can any one help me with how i can mover forward with this please.
161 Replies
All you gotta do is wait.
:e_DuckPray1:
But if i wait too long wont i loose my skins , i have seen people on reddit say that its been months are there is no response yet
Instead of making a ticket
Have you tried
;recovery
:valQuestion: If you have forgotten your login credentials or your account has been compromised, you can try to recover your account by heading to the link below. Permanently banned or deleted accounts cannot be retrieved.
Account Recovery: https://support-valorant.riotgames.com/hc/en-us/articles/360046229573-Recover-Your-Account
^
yes i tried but it always leads me to submit a ticket
Did you select “recover password”
Username will always be the same, no one can change that
my account got compromised , like the email was changed automatically
Ahh, then there’s nothing you can do other than wait for them to reply
can i contact them through twitter or something ? as they can request account data if its hit a 30 day mark
No, only way to contact them is through the riot support page
😢
do we ahve any one from support here that can give an estimate of time on how long it might take ?
What is the status of the ticket that u sent
i did not receive any reply
I didn't ask about that
I asked about the status of the ticket
i didnt get you then , status as in the typer of request or something else ?
Did u receive an email from a bot when u made the ticket
yes i recieved it
It should've given u a link to ur ticket in that email
Open that link
Show a photo of it here
Click on the link
Show photo
It takes me to the login page only
Then login into ur account there
i lost access to my account so i cant login
It will take u to ur ticket
thats why i made a ticket
When making the ticket, did u select hacked account?
yes
It shouldn't ask u to login then usually
no idea , thats why im seeking help
Guys any one of you ahve any idea on how i can go ahead now
If you are doing an account recovery with no access to the account
you can only respond via email
When you submitted the ticket, you are asked for a current email and that's the one you should receive responses to
iam in ur exact situation and i have been waiting since the 2nd of feb
not a single response or even an auto message
That's way too long, you should probably submit a new one
anything after like 4-5 days is too much
i did after 3 days i submitted a 2nd one
still the same thing no reply
but do you get a message instantly when you submit the ticket
no
so are you giving the correct email in the ticket?
well do to an account recovery ticket u need to be logged out
otherwise there is no way to see the conversation
yes from your account
i gave a recover to email [which is the contact email]
and the hacked email
which they ask about in the form
that's weird
no automated messages?
i guess you checked the spam inbox as well
and then i add in the description aswell that its the same contact email
everything the mail is empty
is it a gmail or something else
iam basically losing my sanity over that lol
gmail
the hacked one is microsoft
one sec
i feel u bro
Any idea on how we can go ahead bro please help us guys
whats on my nerves is that the hacker changed the password
like he has the entire email
and just decided to LOOK at my riot account first of all :facepalm:
Have any of you tried the automatic tool?
https://support-leagueoflegends.riotgames.com/hc/en-us/articles/360037644973-Recover-Your-Account
THAT ALWAYS COMES OUT NEGATIVE
sorry for the caps was in game
yep needs more info
i mean the info i need i have but i just need a support agent to reply
Exactly the same
i ahve the purchase recipts also
like clips or videos or screenshots of account usage purchase recipts
purchase emails
used vp codes
and such but just they reply
yup
The contact email should be in this box
yes
wait really ?
lol
shouldnt that be the hacked one ?
No
no
oh
where do i put the other one then ?
there should be a form down below
i am not getting a reply after the acknoledgment mail
all possible emails
on the account
oh
damn
so they have been replying to the hacker all this time lol
:val_KekwSob:
bro i feel so dumb
So you do received an automated message?
the hacker is prob so confused
yes
but after that no reply
Oh then just wait
how long tho : cry:
Depending on queues
i dont want the hacker to get my data as e can request the data from them easily
it doesn't work that way
they can't really exploit that much of information
Anyways
good luck to both
so they will reply me in some time cz its already been 3 days
@Raum
Yes
1 week will be max or it might take more time coz they never really took thing long before
In case it goes over 4-5, you can either reply via the email you received, or make a new one
Okay
ok thankfully i recieved the bot response now
nice
let me know if they update you @STAR
ill keep u updated
okay
well i made another ticket before i make this one
that was from another account and it was account management ticket
and the support replied and asked me for the details for the other account and all the info and i sent the info and waiting for the reply
wait didnt get you
so you used another accounts ticket to help the ticket of recovery account ?
no
before i made the account recovery ticket
i had already tried to make a ticket account management with another account of mine
so i can actually track the status of the ticket
and write in it that my email is hacked
so the support replied and asked me to send the info u fill in the account recovery form
took them exactly 4 hrs to reply to that ticket
now iam waiting their reply to the info
i still didnt understand : (
look make another ticket from a different account
while ur signed in
make the ticket account managment
and type ur problem
and wait for the support
whichever ticket they reply to first continue with
thats what i did
did u understand ?
first i login to my other account and make a ticket for what tho
account management
change account email
okay and then
write ur problem
change mail of my othwr account
well write that u have a hacked account
with a hacked email
and they will switch the ticket to account recovery
no i mean
?
i ahve to change email of my alt account ?
no
u ask them to change the email for the hacked one
okay
like u normally would to in the account recovery ticket
so i open a ticket with other account and request help for the hacked account ?
yes
thats what worked with me
or atleast got them to reply
can you send me pphotos of what u did and what they sent please
its quite confusing
ok
thats all
okay so i just make a ticket like this directly with logging in to my another account
yes
let me know if you get your accouint bacl
i will keep u updated
guys any idea on how to know what was your first email
like a message that riot sends that i can search in my mails
either try to remember what it was or just type, Riot in your email search box and look the oldest emails
Just got hacked today same case.
what to do now?
as soon as i got my account back he loged in again and changed everrything
How☠️
Did you not change to a different email
he dit it befor i could
he did that within 5 sec...
i was also shocked
someone please hack his gmail
When you recovered your account, did you bring it back to your previous email?
Or did you link it to a different email
i bought back to my prev email
…
but he have my userrrname and pas
Username and password doesn’t matter
now he changed it.
In order to access that you receive a code in email
but my account is also linked to my ph. no.
Phone number is also irrelevant
You should’ve linked it to a new email
i went to a 3rd party web. and got hacked
What kinda web ☠️
Free skin?
yeah something like that, fk it man
i had exo and arcane on it
Ted2 #teddy
Why are you sending that :val_HUH:
Any updates bro ?
they just solved it with saying i didnt provide enough info lol
Did you provide all accurate information
Including your birthdate
SAME
even tho i sent them my purchase recipts they didnt do naything
Purchase receipts alone aren’t enough, did you answer every other questions precisely
yes
and purchase recipts should be more than enough as i ahve the tsn ids and my banking details too
i dont know what else i have to proove em
yep
i left out about 3 questions
or 4
those are the credit card number and the paypal cuz i didnt use those
i mean purchase emails
country of creation
date of creation or an event ingame around its time
in game name
username
locations where i frequently and logged in from [i mean if they see that alone should be good proof
the date i lost the account on
vp used codes
first agent [well its a guess
first skin
payment confirmation numbers
did you put your fe to contact them ?
fe ?
FIRST EMAIL/CREATION EMAIL
yea in emails associated to the account
it was the only email
like bro if someone tells u hey this account got a log in from a different country on that day and changed everything on the account
and here are the info proof that i had this account before that day
and with log in locations
and they like naah not enough
i think this hackers are changing the account server thats why suppot is not able to help us in any way
bro they have records of log in locations
it wouldnt matter
but giving them everything and they respond with this bs makes no sense tbh
if they only use that shit
i honestly dont know i made a new ticket
its my last try for the account and honestly with riot as a whole
i wonder if we could take it to court to get some help at this point
well even if it could that wouldnt work for me where i live
the fact that this happend exactly the 2nd day of my holiday and the day i wanted to start a radiant grind lol
i love how the ticket ended with / Since this ticket has already provided you with an ideal solution
yes quitting lol
welp the hacker wins this one sadly
hope u manage to get ur account back man
they win most of the time xd
yeah honestly with a support like that yeh
now we atleast know where to invest our money
true true
but hey if that shit was on steam
the support there acts like mafia they captivate the hacker lol
@ account is back bro
made another ticket for recovery
while signed out
they replied in 3 hrs
and recovered it
i think they dont understand english
cuz when i told them from the other accounts ticket
i think they thought iam trying to retrieve the account iam sending from
even tho i explained IN CLEAR ENGLISH
i think they skip over the description or anything that has to do with reading
Or... u sent so many tickets with the old account that it got bl'd :val_CAUGHT:
at least you got it back tho
nice Congo @STAR
nah it was only 1 ticket with the other account
hope u get it back man
@STAR i got it too
but the region of the account was changed
now when i request a region change they asking me all the details again
how did the hacker change it then -_-
glad to hear that
Any one has any idea on how my account got hacked and the region got changed ?
now i am scared to request a region change from valo coz i ahve seen people getting there acount banned/locked
there is auto tool for region change, that's my guess
just ask in the same recovery ticket
to get transfered back to where you are
why does it say error to me when i try to change it
If it says error, your only option is to write in a ticket
If it was in the last 90 days
you can't move it