Account hacked - please help - Case 01360644
I have emailed support, but no response. Its been 2 weeks.
Can anyone help me ? Case 01360644
Thank you
9 Replies
Hi, anyone can assist me ?
@Cloudflare (Server Owner) @Community Champion
Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
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I have contacted support. No response. Its been 2 weeks
GG
dont ask me to recover my account using email method. its not working. the attacker access my CF account and deleted my Mx record. deleted the zone.
My protonmail using custom domain and that domain is registered using CF. currently i cannot receive or send email
this happened in 2023 & 2024.
why i just reported now ? I just get out from prison bruhh 🙃
in my email to CF, i attached the proof of ownership. including my national ID and passport. all the email screenshot and chronology of the events
but no reply from CF support :bibicat_haircut:
i hope someone from CF can help me
or atleast reply my email
I was Pro account user for long time. Please help me CF :cloudflare:
Their support is sh**y