Is Billing Broken?
Like the title asks, is billing broken? I've been trying to add a credit card to my account for a few days and have been unsuccessful. Adding payment using PayPal also fails with a similar message. Is the billing system broken? The last update appears to have been posted on Oct 17, 2024, which can't be right... right? https://www.cloudflarestatus.com/incidents/gnl2dp153485
2 Replies
The attached screenshot shows one of the errors I've encountered. How can the form both succeed, and fail simultaneously?
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.