Some users are are reporting issues signing in.
Works fine for most users and we are unable to reproduce it. Some users report the following:
Something went wrong when we tried to authenticate you, and we can’t offer a quick way out. Start a new session and try signing in again. Error code: 8809
What is error code 8809?
8 Replies
Looks like these users are using Brave. Are the Kinde team aware of any issues with this browser?
One of these brave users reports the following in console:
verifyCustomUiElements.js:4 [Kinde] 🚨 No entry point found. Recommend using [data-kinde-root] to set an SPA entry point
formSubmit.js:73
POST https://sansec.kinde.com/end_user_pages/widgets/partials/sign_up_sign_in/credentials_form net::ERR_ABORTED 401 (Unauthorized)
responseMixed.js:232 Unknown response content-type. Received: text/plain; charset=utf-8. Expected: roast/mixed
Hi @danslo , I am looking into this now
Thank you. For what it's worth, I cannot reproduce it in Brave either 🤷♂️
For the users its happening for its is a persistent error?
could you share here or DM me a link to your application?
yes it appears to be persistent, they're simply unable to login with Brave. when changing browsers (firefox), it does work
https://dashboard.sansec.io/
One user says these spin indefinitely (this was the roast/mixed user):
The other user says he sees the message "Something went wrong when we tried to authenticate you, and we can’t offer a quick way out. Start a new session and try signing in again. Error code: 8809"
Hi @danslo , do you still face the issue? In the meantime, please try this temporary workaround:
- For users experiencing the error in Brave, temporarily disable Brave Shields for your application domain. Brave’s strict privacy settings can sometimes block essential scripts needed for the Kinde authentication flow.
- The error log indicates that no entry point was found. As a temporary fix, add the attribute data-kinde-root to the main container element where the Kinde widget should mount. For example, update your HTML to include:
<div data-kinde-root> <!-- Your SPA content --> </div>This should ensure the Kinde widget initializes correctly. Please let us know if these steps help or if you continue to experience issues. We’re here to assist further if needed.