Alfredo - Hi Team,I'm trying to use Pendo wit...
Hi Team,
I'm trying to use Pendo with an embedded ThoughtSpot liveboard (iFrame) using pendoTrackingKey. However, when I attempt to verify if Pendo is installed on the iFrame using pendo.validateInstall() (https://support.pendo.io/hc/en-us/articles/16159278154523-Add-Pendo-to-an-embedded-third-party-product#h_01H2BH3B17S3PZS69GQWGGPJJG), I get undefined.
Is there any specific configuration required on the ThoughtSpot website for this to work? If so, could you provide the necessary steps?
Thanks!
11 Replies
@yuichirio_ha can you help here?
@Alfredo - How are you attempting to verify ? Window object of the host application does not share window object of iframe due to security.
What is your usecase for adding Pendo ?
@utsav.kapoor, @shikharTS , we use pendo to track user usage of our application. I attempted to verify using the steps in the screenshot from this Pendo document (https://support.pendo.io/hc/en-us/articles/16159278154523-Add-Pendo-to-an-embedded-third-party-product#h_01H2BH3B17S3PZS69GQWGGPJJG):
I also checked our Pendo instance and we are not getting any data from TS after adding the pendoTrackingKey
Is there a chance that we don't have Pendo installed in our TS instance?
You can check that by. going to your TSA Instance and use validateInstall() after login
It should be installed
I tried pendo.validateInstall() and it returns "undefined"
Try window.pendo.validateInstall()
Still get 'undefined':
Can you send me your Cluster URL ?
This is it: https://analytics.payfactors.com/
@Alfredo - I am checking why Pendo is disabled on your cluster. Talking to SRE's as they also raised this internally