Two Domains Reporting Weird IP Banned Errors for Plutio and Canva websites
I have two websites that are no longer working with Cloudflare’s basic DNS service. I have one which is a Canva website that should be directing my www.hybridhelix.consulting to an IP associated with Canva - details here - https://www.canva.com/help/dns-settings/
That website is reporting a DNS 1000 error saying the DNS points to a prohibited IP.
Then my other website which is my.hybridhelix.consulting should be pointing to a custom domain for another tool - Plutio - which is just a CNAME to hybrid-helix-consulting-llc.plutio.com is giving an error 1014 CNAME cross-user banned.
It doesn’t make any sense, both of these sites have been working fine up until last month. What is going on? I can’t get any support from anyone at Cloudflare because I can’t afford $250 a month. It won’t even let me sign up for the pro plan for some reason.
Please help - this is affecting my small business. @Community Champion
5 Replies
?pings
Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.
Still no reply from anyone with Cloudflare - any support available?
Is the record being proxied?
No they weren’t. Eventually had to take all my sites off cloudflare and have dns managed elsewhere. It’s unfortunate. The two vendors helped me file tickets with your paid support and paid support didn’t even reply out try to help - to either of them. I don’t get this support model, problems just go to the wayside.
@Josh