Immich•4mo ago

Moved library and now have thumbnails in asset view - what did I mess up?

Hi, firstly, immich is fantastic - thanks to all that have contributed to it. I'm a n00b and initially setup immich a few days ago with only a small space for the library. I shut down all the containers, then moved all of the library files to a new nfs share. I updated the .env to point the library to the new location, restarted and all appeared to be good. But now I've noticed I can see all of the thumbnails in the timeline view. Have I messed it all up - is there way out of this? I tried re-running every job in the admin view one by one but that hasn't helped.

28 Replies

Immich•4mo ago

:wave: Hey @alltheusernamesaregoneeventhis, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4mo ago

Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

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Issues · immich-app/immich

High performance self-hosted photo and video management solution. - Issues · immich-app/immich

alltheusernamesaregoneeventhisOP•4mo ago

[Nest] 7  - 01/25/2025, 12:00:00 AM     LOG [Microservices:LibraryService] Refreshing library fd4338d0-4408-484e-bd88-9e7a6454c07d for new assets
[Nest] 7  - 01/25/2025, 12:00:00 AM   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-thumbnails): Error: VipsJpeg: Message codes are not supported, error message is in msg_parm.s string
[Nest] 7  - 01/25/2025, 12:00:00 AM   ERROR [Microservices:JobService] Error: VipsJpeg: Message codes are not supported, error message is in msg_parm.s string
    at Sharp.toBuffer (/usr/src/app/node_modules/sharp/lib/output.js:163:17)
    at MediaRepository.decodeImage (/usr/src/app/dist/repositories/media.repository.js:57:68)
    at MediaService.generateImageThumbnails (/usr/src/app/dist/services/media.service.js:161:63)
    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
    at async MediaService.handleGenerateThumbnails (/usr/src/app/dist/services/media.service.js:111:25)
    at async JobService.onJobStart (/usr/src/app/dist/services/job.service.js:148:28)
    at async EventRepository.onEvent (/usr/src/app/dist/repositories/event.repository.js:134:13)
    at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
    at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)

[Nest] 7  - 01/25/2025, 12:00:00 AM     LOG [Microservices:LibraryService] Refreshing library fd4338d0-4408-484e-bd88-9e7a6454c07d for new assets
[Nest] 7  - 01/25/2025, 12:00:00 AM   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-thumbnails): Error: VipsJpeg: Message codes are not supported, error message is in msg_parm.s string
[Nest] 7  - 01/25/2025, 12:00:00 AM   ERROR [Microservices:JobService] Error: VipsJpeg: Message codes are not supported, error message is in msg_parm.s string
    at Sharp.toBuffer (/usr/src/app/node_modules/sharp/lib/output.js:163:17)
    at MediaRepository.decodeImage (/usr/src/app/dist/repositories/media.repository.js:57:68)
    at MediaService.generateImageThumbnails (/usr/src/app/dist/services/media.service.js:161:63)
    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
    at async MediaService.handleGenerateThumbnails (/usr/src/app/dist/services/media.service.js:111:25)
    at async JobService.onJobStart (/usr/src/app/dist/services/job.service.js:148:28)
    at async EventRepository.onEvent (/usr/src/app/dist/repositories/event.repository.js:134:13)
    at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
    at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)

There are lots of these in the logs Checking github these errors appear to be caused by Whatsapp images - that's not the end of the world for me.

Mraedis•4mo ago

Could you post your compose/env files please

alltheusernamesaregoneeventhisOP•4mo ago

Sorry yes:

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
#UPLOAD_LOCATION=./library
UPLOAD_LOCATION=/home/ubuntu/synoimmich
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=****************
# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
#UPLOAD_LOCATION=./library
UPLOAD_LOCATION=/home/ubuntu/synoimmich
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=****************
# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Mraedis•4mo ago

alright and what's inside /home/ubuntu/synoimmich ? Like ls -la /home/ubuntu/synoimmich

alltheusernamesaregoneeventhisOP•4mo ago

docker-compose_file

alltheusernamesaregoneeventhisOP•4mo ago

drwxrwxrwx  3 root   root   4096 Jan 23 23:07 '#recycle'
drwxrwxrwx 10 root   root   4096 Jan 23 23:12  .
drwxr-x--- 29 ubuntu ubuntu 4096 Jan 24 18:39  ..
drwxrwxrwx  2 root   root   4096 Jan 25 02:01  backups
drwxrwxrwx  4 root   root   4096 Jan 24 20:34  encoded-video
drwxrwxrwx  2 root   root   4096 Jan 23 23:13  library
drwxrwxrwx  2 root   root   4096 Jan 23 21:01  profile
drwxrwxrwx  5 root   root   4096 Jan 24 20:34  thumbs
drwxrwxrwx  5 root   root   4096 Jan 24 20:34  upload

drwxrwxrwx  3 root   root   4096 Jan 23 23:07 '#recycle'
drwxrwxrwx 10 root   root   4096 Jan 23 23:12  .
drwxr-x--- 29 ubuntu ubuntu 4096 Jan 24 18:39  ..
drwxrwxrwx  2 root   root   4096 Jan 25 02:01  backups
drwxrwxrwx  4 root   root   4096 Jan 24 20:34  encoded-video
drwxrwxrwx  2 root   root   4096 Jan 23 23:13  library
drwxrwxrwx  2 root   root   4096 Jan 23 21:01  profile
drwxrwxrwx  5 root   root   4096 Jan 24 20:34  thumbs
drwxrwxrwx  5 root   root   4096 Jan 24 20:34  upload

Mraedis•4mo ago

Nothing suprising so far, what's inside upload and library? 🙂 So ls -la /home/ubuntu/synoimmich/*l*a*

alltheusernamesaregoneeventhisOP•4mo ago

library:

drwxrwxrwx  2 root root 4096 Jan 23 23:13 .
drwxrwxrwx 10 root root 4096 Jan 23 23:12 ..
-rw-r--r--  1 root root   13 Jan 23 23:14 .immich

drwxrwxrwx  2 root root 4096 Jan 23 23:13 .
drwxrwxrwx 10 root root 4096 Jan 23 23:12 ..
-rw-r--r--  1 root root   13 Jan 23 23:14 .immich

upload:

drwxrwxrwx   5 root root 4096 Jan 24 20:34 .
drwxrwxrwx  10 root root 4096 Jan 23 23:12 ..
-rw-r--r--   1 root root   13 Jan 23 23:14 .immich
drwxrwxrwx 255 root root 4096 Jan 25 00:57 828462d5-5df4-4d09-bf4c-683524c92958
drwxrwxrwx   3 root root 4096 Jan 23 21:01 c3b0fba2-cdd0-4a84-8045-5fc4bedfece2
drwxrwxrwx 258 root root 4096 Jan 23 21:01 c88c5dc3-c249-468b-8d64-45d183d04d4e

drwxrwxrwx   5 root root 4096 Jan 24 20:34 .
drwxrwxrwx  10 root root 4096 Jan 23 23:12 ..
-rw-r--r--   1 root root   13 Jan 23 23:14 .immich
drwxrwxrwx 255 root root 4096 Jan 25 00:57 828462d5-5df4-4d09-bf4c-683524c92958
drwxrwxrwx   3 root root 4096 Jan 23 21:01 c3b0fba2-cdd0-4a84-8045-5fc4bedfece2
drwxrwxrwx 258 root root 4096 Jan 23 21:01 c88c5dc3-c249-468b-8d64-45d183d04d4e

Mraedis•4mo ago

Alright kind of was expecting a thumbs folder inside of library there, not gonna lie

alltheusernamesaregoneeventhisOP•4mo ago

thumbs is at the same level as library?

Mraedis•4mo ago

Yes that's expected Ah you have an external library with /home/ubuntu/photo

alltheusernamesaregoneeventhisOP•4mo ago

yes - that's working fine

Mraedis•4mo ago

Those aren't the old immich folders are they?

alltheusernamesaregoneeventhisOP•4mo ago

no thumbnails in the photo feed I didn't touch the external library just moved all the files/directories that were in immich-app/library

Mraedis•4mo ago

Well you've got me stumped for now 😐

alltheusernamesaregoneeventhisOP•4mo ago

oh not just me then...

Mraedis•4mo ago

Could you check for one of the thumbnails what it's filepath is

alltheusernamesaregoneeventhisOP•4mo ago

ohhhhh, wait, I'm an idiot I just found out how to see the path nothing to see here , please move along. They are not thumbnails

Mraedis•4mo ago

Hurray I have to ask though, what were they?

alltheusernamesaregoneeventhisOP•4mo ago

They are lightroom edits of the same image I just got a lightroom publish working, d'oh!! Sorry for wasting your time That little i button is very useful

Mraedis•4mo ago

No problem, glad we figured it out Feel free to /close when done

alltheusernamesaregoneeventhisOP•4mo ago

uh, how, one sec?

Mraedis•4mo ago

literally /close

alltheusernamesaregoneeventhisOP•4mo ago

ha, thanks /close

Mraedis•4mo ago

So close :p I'll do it, no worries

Immich•4mo ago

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Moved library and now have thumbnails in asset view - what did I mess up?

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