401 when using request access form
Hey! I implemented the request access form. However, upon submition, the return access request returns 401. Is there something that still needs to be done on our side to make it work?
24 Replies
Hi, could I start by asking what language and SDK you're using?
Hello! English, but I didn't use the SDK, I created it from the website
Do you mean from here?
https://docs.kinde.com/developer-tools/about/using-kinde-without-an-sdk/
Kinde docs
Using Kinde without an SDK
Our developer tools provide everything you need to get started with Kinde.
Kinde docs
Set up the request access page
Our developer tools provide everything you need to get started with Kinde.
I used this guide
And when testing with the form/url that it gives when publishing the form
Thanks for sharing! Please review the following items to ensure everything is set up correctly:
1) Confirm that you've designed and activated the request access page in Kinde.
2) Verify that the Success Link URL is correctly configured.
3) Ensure the page is set to "Live" under Page Details.
4) Check the client authentication details (e.g., invalid client ID or secret).
5) Make sure the token being used is valid and not expired.
6) Verify that all required authentication parameters are included.
If you're still experiencing issues after reviewing these points, please let me know!
I have done all that, but still, 401
Enviroment is live, request page is live
What do you mean in "5) Make sure the token being used is valid and not expired.
6) Verify that all required authentication parameters are included."
Any help?
Hello, I apologize for the delayed response. Our team is currently investigating this issue, and I will update you as soon as it is escalated. Thank you for your understanding, and I apologize for any inconvenience this error may have caused.
Thank you for letting me know, I
*I'll be waiting 👍
Hi @WEe,
We haven’t forgotten about this. We’re still investigating the issue with our team and will get back to you soon. Thanks for your patience!
Thank you so much for the update, I'm glad to hear its still under investigation, I'll wait patiently!
Hi @WEe , Can you please confirm if you're experiencing this issue in your live environment? Also, could you let us know which domain you're using? This information will help us narrow down the issue.
Hey! Yes, this happens in live enviroment, see attached pictures
domain is buizy.kinde.com
and the request access url is https://auth.buizy.website/knock-knock
Hi @wee8862,
Thank you for your patience while we investigated this issue. I’m happy to inform you that the problem has now been resolved! You should be able to submit the request access form successfully.
Please give it a try, and let us know if you encounter any further issues. We appreciate your understanding and cooperation!
Hey! I just tested this, and unfortunately, It's still returning 401 for me
Hi @wee8862,
Thank you for testing it! I’m sorry to hear it’s still returning a 401. Let me investigate this further with the team.
I’ll update you as soon as I have more information. Thanks for your patience!
I have exact the same behavior. 401 when requesting a new access. Thanks for working on this. The request access URL is: https://aqone.kinde.com/knock-knock
Hi, I'm sorry about that. We're looking into it and will fix it as soon as possible. We'll update you once it's resolved. Thanks for your patience!
We've identified the issue, a fix is going through our review process now, this should be in production by tomorrow. Thanks for flagging it.
Perfect, it works for me now. Thanks a lot!
Great! Glad to hear that. Let me know if you need anything else!
Works, thank you very much!
You're most welcome! We're glad we could assist. If you encounter any further issues, don't hesitate to reach out.