Is there any way to "view support cases"?
It will redirect to the salesforce. and show a "cannot locate dashboard" document.
Actually, I can access dashboard without any trouble, But, just cannot view created support cases. I'm the account admin. So, It should not be a permission issue.
I also tried to access the support ticket by the link https://www.support.cloudflare.com/support/s/case/500Nv00000I2rtx
It requires username and password. I tried to use the cloudflare login user, but obviously the username and password is not the cloudflare's login user.
I cannot find where I can register a user from the www.support.cloudflare.com.
Is there anyone know howto "view support cases"? or Create a support portal user?
Thanks
1 Reply
It requires username and password. I tried to use the cloudflare login user, but obviously the username and password is not the cloudflare's login user.Cloudflare switched to using Salesforce for their new support backend. You tried logging into directly, which won't work, have to use the magic auth that happens when you use
View Support Cases and get cannot locate dashboard account. I think you should rotate your cloudflare password tbh, since your attempt sent it to Salesforce, even though they should instantly disposed it when it failed, still iffy another third party processed it.
Anyway in terms of your actual issue, follow the instructions on https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account/ to make a ticket about not having access, it's nothing you can fix on your ownCloudflare Docs
Cannot locate dashboard account · Cloudflare Support docs
We are making some improvements to our support experience. This could be causing a temporary issue linking your dashboard account ↗ and your Cloudflare Help Center My Activities sign-on information ↗.