I hope this is correct channel, but I

I hope this is correct channel, but I need support related an already opened case (https://community.thoughtspot.com/customers/s/case/500Uk00000OC4jd)
We have embed an ThoughtSpot liveboard (without any filter) to one of our internal systems where under a specific Tab the liveboard is prefiltering on the specific customer no. which the end user is selecting. Since November now the filtering isn't working correctly even if we haven't done any further development in liveboard and/or the system where it is embedded. I have shared Abhilash today a quick demonstration and he was recording the session how it is connected. Is there a chance you can help me with this issue?

shikharTS•1/7/25, 4:43 PM

How are you prefiltering on the specific customer number?

shikharTS•1/8/25, 1:32 AM

Can you paste the code snippet how you are prefiltering? I hope you are filtering on the whole liveboard rather than on individual vizs.

I checked out the video and it looks like prefiltering is working since the "Count Quotes" KPI is filtered correctly. If the filtering was not working even that number should be wrong. It looks like some object modeling has changed on your side that has resulted in this error.

shikharTS•1/8/25, 1:34 AM

Also can you check on ThoughtSpot UI if filtering on the basis of customer number is producing correct results? If not we can pinpoint the issue to the modeling of the data..